Josh

The shop used Parcelforce to ship my order, even though that courier isn't listed as an option on their website. As a result, the delivery wasn't handled properly and was marked as being delivered with no delivery 2 days in a row making me stay in for nothing and missing out on evening plans as I was excited to receive and build my order. After it was finally delivered late, I was given a small refund, and I even offered to take it as store credit if they could guarantee better shipping options next time – but they wouldn't do that. I probably would have rated them not bad if they had done so, but apparently, they’d rather refund me less money than make me a returning customer. Overall, a pretty dismal experience. I’ll be using different stores instead it seems.

Amazing customer service and sending. On payment something messed up, and another order was made. Tim over email was quick to reply and reassured me that everything would go through correctly and was on top of every part of it, the service was excellent and the delivery was quick and fantastically packaged, would absolutely use again and recommend them to anyone!

Purchased with a week to deliver. The Loop website autofilled my address to their specifications. They use Amazon delivery, who then marked my address as inaccessible, despite having my postcode and apartment number. Fine I thought, so I contacted their helpline to one of the rudest customer service agents I've ever spoken to. No apology, no acknowledgement that this was a mistake or a problem or even just frustrating to happen. They tried charging me £9 for an express delivery, which is £1 more than what they charge on their website. Any half okay company would have seen there was a mistake and offered to get it sent out on the express delivery (the same as if I was on Amazon Prime, which isn't that much hassle for them) but they were insistent that they would only ever send it out on the same shipping option unless I paid more than the website asked for. I had enough at that point and took the refund instead of paying that much money just to get the ear plugs. They did the refund and wouldn't even apologise. I guess they really have absolutely no customer care at all, avoid using their website at all costs.

Clearly been bought off by AcneTame, all products are compared to it in an unfavourable light and contains adverts to it everywhere. Probably a website made by themselves to try put themselves in a good light. Dishonest.

Amazing. Such a change it's incredible. The capsules are life-saving as everyone is saying, they really work and I'm so annoyed they didn't exist for when I was younger. So, already happy with those, I have now tried out the topical range and they are amazing! Whilst topicals are clearly not the way to stop acne by themself, they are so good at refreshing your skin, helping you clear debris and helping push out sebum to get your skin really lovely. I used the face wash and vitamin C mask and unlike those annoying packs which only last once, it's a mask that really does last you a while. As a male I was nervous as well of using a BB Cream for the first time but it's so much lighter than make up that it gives a really nice feel to my skin whilst not being obvious that I've used any product - it just hides and smooth out stuff like natural red patches and a little scar I have. All of the new products are just really lovely and I'm really happy with everything they have. They have some bundle deals so if you're looking for your first purchase it might honestly be worth doing one of those to get all your capsules and topicals together. Just very happy after a lifetime of bad skin, I can't recommend enough!

It's fake. They can't find out anything from a hair. Don't use these guys.

THIS REVIEW IS AS A CUSTOMER, NOT A TRAINEE

Always get an amazing haircut for such little money after being let go of my work during Covid - a life saver