Ahsile

United Kingdom

Reviews

Review of Matthew Algie | Roastery and Coffee School

Review of ASOS


Rated 1 out of 5 stars

I have been in contact with their…

I have been in contact with their customer service team and spoke with a manager, but I am still not satisfied with the outcome and feel my concerns have not been appropriately addressed.

I was originally promised by one of the colleagues that the in-stock items would be shipped to me(after my order got damaged beyond repair while on route), with a refund processed for the unavailable items. However, when the replacement order arrived, the in-stock items were not included, despite their availability. Instead, I was told that nothing could be done and that a refund is already being processed.

This situation is highly frustrating, especially since I was misinformed and given conflicting information throughout this process. I am left with no solution for the items I need, and it feels as though my issue has not been taken seriously.

Really bad customer service, no solutions, they just tell you “sorry there’s nothing more we can do on our end” terrible customer service

I haven’t had a bad experience ever but this was the first after using asos for such a long time, I think I’ll have to stop using because they handled this situation so terribly.no compensation, no items delivered on time, still haven’t received my order or my replacement order.

February 28, 2025
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