Only order if down for 2+ week wait!
Ordered 2 cases on Sept 4th and my shipment didn't even leave China til the 11th. Still waiting on cases and gear for 2 new Pixel 10 pro devices which are still in boxes on the 15th. Has this vendor ever thought of sending some bulk inventory over and using a US based drop shipper to improve shipping lag? The pixel case store was 1 of very few options available for cases when we received our pre-ordered devices, but I've been waiting long enough for the market to now be flooded with options, thanks pixel case store for 2 weeks of frustration waiting to use new devices we paid a small fortune for. This is my first and with no doubt at all, my last experience with the Pixel Case Store #cancer!
**Update** I did receive my order on September 19th and the cases and screen protectors were in excellent shape. The build quality and fit are premium and complement my premium Pixel devices very well! I want to thank Pixel Case support for responding promptly and for indicating work is underway to establish U.S. based fulfillment, I actually received my order on the same day as their response! Improving shipping time will make me consider future purchases, as Pixel Case's prices are significantly lower than Zaag, OtterBox and most other major brands. My experience is that the quality of Pixel Case accessories are the same or better than the majors, Thank You Pixel Case!
Reply from Thepixelcase
Hi Collin,
Thank you for your honest feedback, and we’re truly sorry for the frustrating experience you've had.
We understand how disappointing it is to wait for accessories, especially when you're excited about using new Pixel 10 Pro devices. You're absolutely right that a delay like this shouldn’t happen—especially when fast shipping was selected.
Let us clarify a few things and make it right:
Your Order: It left our warehouse on September 11th, which is within our 1–3 business day processing window. However, we fully acknowledge that the shipping time from China to your location has not met expectations.
Shipping Location: At the time of your order, due to high global demand from the Pixel 10 launch, our U.S. inventory was depleted. To ensure all orders could still be fulfilled, our team had to dispatch certain models from our primary warehouse overseas.
Improvement Plan: We completely agree with your point about U.S.-based fulfillment. In fact, we’re actively working on restocking our U.S. hub in California to handle faster delivery for future Pixel launches.
We Can Help Now: If your cases still haven't arrived, please reply with your order number or email so we can personally track the shipment and offer you compensation or a full refund—whichever you prefer.
We care about our customers and your experience matters. You're not just an order number to us, and we’d love the opportunity to make this right.
Warm regards,
Madison Reed
Customer Support Manager
