AM

Andrea Mcgrattan

United Kingdom

Reviews

Review of Thomann Music

Rated 1 out of 5 stars

Guitar had to be returned after a few…

Guitar had to be returned after a few months because of the fret board and it took 5 weeks to get it back and now they say another month to fix. Disgusting customer services. Will never ever use again. Appalling behaviour

October 30, 2024
Unprompted review

Reply from Thomann Music

Hello Andrea,
Thank you for your feedback. We’re very sorry to hear about this issue.
We kindly ask you to email us at reviews@thomann.de with the details of your order, and we will check this for you.
Your Thomann Customer Care Team.

Review of Alensa.co.uk

Rated 1 out of 5 stars

Terrible company

Terrible company. First time I have used them and will definitely be the last. To date it has taken 9 days to deliver something that other companies can deliver in less than 24 hours. Royal Mail only showing it has the parcel now. I was only advised of issues when I contacted them. They blamed Black Friday and Royal Mail but it was actually to do with them putting the wrong number on the box. I ordered 3 days before Black Friday. I hate being lied to. No cheaper than any of the other companies. Do yourself a favour and go elsewhere.

November 29, 2023
Unprompted review

Reply from Alensa.co.uk

Dear Andrea,
We sincerely apologize for any inconvenience you encountered with the delivery of your recent order. Your feedback is crucial to us, and we appreciate the opportunity to address your concerns.
We understand the importance of timely deliveries, and we regret that we fell short of your expectations on this occasion. Please be assured that we take this matter seriously, and we are actively working to identify and rectify any issues within our control.
It's important to note that we strive for excellence in our services, with 99% of orders being delivered on time. Nonetheless, we recognize that individual experiences may vary, and we are committed to continuous improvement to ensure a better service for all our customers. If there's anything specific you'd like us to address or if you have further suggestions, please don't hesitate to let us know at info@alensa.co.uk.
Once again, we apologize for any inconvenience caused.