Phil Elliott

Absolute disgrace of a company, Had an install for my elderly mother on the 14th October 25 on the 15th October 25 the Hub started flashing red, I called customer service who sounded like they had no clue as to what to try and said the usual turn it of for an amount of time and turn back on check all connections. By now I am guessing like me these things you try before even calling. I followed their instruction and repeated this process twice with 2 different people with no joy only to be told that an engineer needs to be sent out and that they would be with us on the 21st October 25 a whole 6 days later. My mother of 85yrs would be left without her only connection to the world for 6 days as she does not leave the house and with no Television as she has no aerial. The more I pleaded with the customer service (and I use this term lightly) agent the more stubborn he got. After 1 hr of getting no where I asked to be put through to cancellations, this person was also rude and unhelpful but the short of it is I cancelled and will not be paying for the worse service I have ever received from a company in my life. My advise do not be taken in by Virgins promises and I wish I had read the reviews before making the choice to switch to them

Terrible quality product, wish I had read some reviews before ordering. Panels were poorly built and did not fit together well and instructions don't match the product. Definately do not recommend. I contacted you on numerous occasions and sent images of all the defects.

Purchased a power tool from B&Q. After 5 months it has gone faulty. The tool was not expensive only £30. Drove 15miles back to the store to be told they only give 45days warranty and I have to look on line for the repairer whom I found to be over 80miles away and do not answer their phone. I really cant see the point in using local stores to purchase goods from if they are not going to give an after sales service. I will never buy power tools from B&Q again.

The guarantee is useless and quality is terrible.....

The guarantee is not worth the paper it's written on. I spent £600 on a mattress that is supposed to have a 5 year guarantee. After 20months the mattress had really bad depressions in it and the company has said it falls within the manufacturer tolerance from a few photographs i have sent them. If you actualy lay on the mattres you can feel the wooden bed slats but thats within tollerance. I've been told I can get an independent inspection if I pay for it as the mattress is more than 6 months old, the onus is on me to prove it's faulty, but they will only accept a report from one of their approved inspectors, thus removing the word independent. The only reason I'm scoring 1 star is that I can't score them a zero.