SZ

Shadi Zaza

United Kingdom

Reviews

Review of Samedaytrainers

Review of The Fragrance Shop

Rated 1 out of 5 stars

Sent fake product order number FWUK55584560

Sent fake product and when i returned it for them to investigate and give me a new one or refund they said they did not receive it.

I bought dior elixir from them and it was good the first time smelling really strong so i ordered again and it had no scent.

they have been horrible on customer service telling me I did not even send it which I did.

Will not buy again.

May 19, 2022
Unprompted review

Reply from The Fragrance Shop

Thank you for your recent review.

I am truly sorry to hear about the issues you have experienced with your order.

This is certainly not the level of service we would expect you to receive.

Unfortunately I cannot locate an order number in your review so I am unable to advise directly on your case in my response.

However please can you email us directly at customerservice@thefragranceshop.co.uk providing your order number and I will be happy to look into the matter further for you.

I am again very sorry for the issues you experienced.

Kind Regards,

Sophie@TFS

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