Let down after let down
I had ordered a bed and a mattress. After 2 weeks I was told that my order was ready, 2 days later got an e-mail to say that the mattress was out of stock and will be in the following week. Again order was ready but customer service assistant forgot to arrange delivery for next day. Then even though I did pay for old mattress to be taken, delivery guys claimed I didn't and asked for cash in hand to take mattress.
Reply from MattressNextDay
Good morning David,
We regret to hear about the issues with your bed and mattress order. We apologise for the stock issue, the delivery oversight, and the confusion regarding the old mattress removal. We'll review these points to improve our service. Thank you for bringing this to our attention.
For any further help or support please email help@mattressnextday.co.uk
MattressNextDay
