Les

Hey Les.

We're sad to hear that you're experiencing issues.

If you want to add money to your EUR or USD balance, you should be able to pay with GBP. Then money should go to the correct balance, because we will convert it.

Could you please try again: select "Add Money" or select the specific balance (USD/EUR) you want to top up, then click on Add and enter the amount and currency that you want to add. Choose GBP as the currency you'll pay with and your preferred payment method.

You can also try troubleshooting the app/website: https://wi.se/webtroubleshooting

In case it doesn't work, please contact us, so we can take a closer look. Our team is ready for you at: https://wi.se/help or on X, Facebook and Instagram. If you'll use the link, click on "Contact us", choose an issue, click on "Something else" and select a language.

Wise