Chris Ford

Really helpful customer service team that sorted out getting my wheels fixed under warranty.

Super helpful customer service. It starts with a chat bot, but quickly gets taken on by a really knowledgeable member of staff who patiently took me through step by step to fix the problem.

The pick up and drop off was easy, the bike box has a really sturdy outer to protect your bike. However, it is awful to move around. The handles are not sufficient to get a good grip on, so lifting the box onto trains, into taxis, up steps is hard work. This was made worse by the wheels, they are tiny ad in this case they were falling apart so pushing it along required a huge amount of effort. It is also a very small box so if you have a MTB you will need to remove the forks to get it to fit, not a big issue but something else to consider. Friend with EVOC bags had none of these issues. So, in summary my bike was safe but I was knackard shifting it around.

Product delivered as ordered and on time.