Rich

Went to the Croydon store Sunday but it was a mess with several attempts to find my size resulting in "We don't have them" followed by "we only have one shoe... The store is always a mess too.

So I ordered online instead...

Standard delivery is a joke... £4.99 for delivery and they choose to support the WORST courier on the planet, sending the goods with EVRI of all people,

6 Days for standard delivery too!

Royal Mail would have delivered within 48hrs and cost less. I wish businesses would stop supporting such dreadful amateur couriers... EVRI have lost or stolen so many of our deliveries.

So unprofessional...

Every possible option leads to offshore call-centres and nobody wants to help.

You go to their website, and you have either a phone number of their chat bot.

After being fed up trying to report a simple fault through their outsourced call centres in India, I try the chat bot, but no, the chat bot just says to call the same number.

Absolutely pointless setup and an utter disgrace, showing customers that they truly don't care about customers at all.

Every time you get through to the call centres in India, they tell you "Engineer will be servicing you today, they will call you when they are on the way".

You know they haven't understood anything you have said, properly, if at all, so when you ask them to confirm the details, they just put the phone down, and nobody turns up, no engineer, nothing.

Endless loop of Try, Fail, Repeat... Just because they want to save a few pennies and outsource everything abroad. Nobody works for Openreach in the UK anymore.

Super slow speeds and ZERO ways to get anything fixed if needed. One way ticket to terrible service.

These people are the reason your phone has a “Silent” mode. They have been cold calling us multiple times every day, yet when you call them back to ask them to stop, they’re incredibly rude and hang up!

Clearly their only interest is non-stop cold calling at any expense.

Its clear that if they are not going to get what they want from you, bad manners are all they have left.

Cant be trusted at all.

Fake company started 2 months ago and is openly stating he is scraping LinkedIn to send spam.

Sending insanely inaccurate, terribly worded emails, yet when I call the number given to ask if you are scraping LinkedIn to spam people, you put the phone down!

You have NO phone numbers, addresses, no reviews, not registered anywhere, thousands upon thousands of fake followers in Asia you have purchased for your social media channels, website hosted in the US, and only started this nonsense in December. 💩

Nobody in their right mind would give any company that does this a second of their time! Cowboy scammers behave like this. 🤠 🤡

You seriously need to pull your socks up.
This is NOT how adults conduct business or behave.

I honestly don't know if these people are just completely and utterly incompetent or if they are cunningly deceptive and just play ignorant. Either way, they shouldn't be in the motor trade.

Here's what happened.
Rang them a few times this week to ask about a Ford Kuga, (SL15 OLB) and was keen to come and see and buy the vehicle.

Told them each time, I would be coming from Croydon, (9 hour round trip) and so would very likely be coming to buy the car.

I left at 05:30, get there at 10am - £150 train/bus tickets..

First red flag.
Greeted by a very young lad who hands me a single key, and carries on with whatever he was doing. Left to go take a look on my own... He wasn't interested in assisting.

Key fob was dead. Flat battery... He tells me that's the only key they have, it only came with 1 key and then spends 5 minutes trying to open it before looking on YouTube to figure out how to change the battery in the key fob.

Serious lack of preparation and knowledge here.

Second red flag.
The exterior of the car is filthy, clearly hasn't been washed in a while. Staining and sticky stuff on it too... This shows a lack of interest in their vehicles by the dealer. Presenting a car so poorly will put people off and cause them to dig deeper, which I did.

The boot interior has extensive deep scratching too, as if it had been carrying around unrestrained sharp objects in the boot that had gouged all of the plastics in the boot. This is damage, not wear and tear. No mention of this anywhere in descriptions or photos.

He then came out to me with the second key.
By this time I'm already regretting coming to see this car and thinking I should just leave... But looked for reasons to buy it. I've wanted a car like this for a long time.

Third red flag.
I checked all of the wheels and tyres only to find that the rear disc brakes were corroded & damaged. The brake pads have carved a very deep channel into the discs, all of which had extensive corrosion too. Far beyond surface rust from sitting idle for a few months. Both rear brakes were like this and need replacing urgently

Forth Red Flag.
I got under the car to look at the sub-frame. Sadly, the entire subframe of the car has extensive severe corrosion everywhere. Every single piece of metal under the car had corroded and is flaking. Even the metal frame up behind the rear bumper.

This car had clearly been exposed to a lot of salt, and has never been looked after or cleaned off, nor taken care of.

It was painfully obvious that despite looking ok on paper, this car has been badly neglected and the tiny photos available online do a great job of hiding all of this. They had taken the photos months ago too.

Fifth red flag.
I figured its already a right-off, so what else can I find... I started the car, and immediately noticed the temperature was at normal running temp, indicating that they had run the car for some time to warm it up... This is a huge no-no, as the customer will not get to hear/see it start from cold! (Hiding something?)

Sixth Red Flag.
The car sounded ok, everything seemed to be working until I put the Air Con on... This is when the car made a loud screeching noise and died on me. This happened repeatedly and was consistent.

They claimed no knowledge of this at all! Even stating that the car runs fine... Well, yes, it only runs if the AC is off. But to test the vehicle's electrical system, you want to run everything, on full, the AC, heated seats, radio, the works, to see if the electrical system is working.

In was clear this was not a "This just happened" thing either. The chap did try to cover it up claiming the car has been fine. (Yeah right)

This problem aligned with the overall condition of the car too.

3 Months they've had to fix, clean and repair anything on it, and inspect it properly and test everything... 3 full months... But didn't do anything. They claim their mechanics are ok with it too. Huge red flag right there.

I wouldn't trust this place to sell anything, let alone cars.

When I found my ideal hard-to-find car here, I unfortunately let the excitement for a new car get the better of me.

My initial instinct based on Windsor Car Centre's few short months in business and the dreadful 1* and fake 5* reviews he had, was that this was not a good place to buy a car from.

Zain however was insistent that the reviews were all coming from a local competitor and a disgruntled recently fired staff member.

Look at all the names and locations of his 5* reviewers, All of them from Pakistan, all fake, paid reviews. I have proof from the IP addresses too.

Even his relatives and employees leaving 5* reviews.

He claims to have 500+ reviews, but his other garage "Surrey Motors has 10 reviews, all are fake too, from Pakistan, even his old accountant

I should have followed my gut instinct and walked away.

Zain insisted the car I wanted to buy had been AA inspected and his own guys have checked it over too, but this is where the lies started!

I saw many red flags that this was a lie. But I wanted the car (White Ford Kuga FH66 LGE).

I went to view/buy the car on a Sunday, and sadly it was raining hard. I took the car for a test drive, the car was heavily pulling to the right.

Upon return, Zain showed me that the rear right tyre was so flat, it damaged the wall of the tyre. He lets customers test drive cars without even preparing them for basic safety.

I look under the bonnet and find a screwed-up ball of brown parcel paper sitting on top of the alternator!

"I thought the AA and your guys had inspected the car? Why has nobody noticed this? The cabin air intakes were also blocked and filled with pine tree rubbish.

Clearly, the car hasn't been inspected, cleaned or prepared for sale at all, by anybody. I shine my torch down into the engine bay and immediately discover an oil leak. Plain to see.

Again, it starts raining, so the vehicle inspection is cut short. We then find the electric tailgate opens but doesn't close.

We agree that he'll get the oil leak fixed and the tailgate and that I can borrow one of his cars, and he will deliver the Kuga to me in a few days.

He then tried adding a £200 admin fee...

His driver called me on Wednesday to arrange delivery. I said Thursday would be better as it's raining hard and isn't going to stop. He agrees and tells me he will get the car MOT'd ready to deliver.

He then called me a few hours later to say he had done the MOT and was on his way to deliver the car!

He delivered the car and it's raining so hard we had to go to the local petrol station so that I could look under the bonnet and see if the oil leak had even been touched. It looked like something had happened, but no idea if it had, he showed me a sketchy fake receipt for £480 for a new oil pump being fitted. No VAT/Labour.

No sign of the car's logbook; he hasn't shown me the V5 at all at this stage nor has the driver bought any of the service history with him at all. I insisted that he needs to get it to me by the end of the week or else the deals off.

It stopped raining, so I check the sunroof. It opens, but it refuses to shut! 25 minutes of repeatedly trying, it eventually closed, but I have no idea how or why. Not opening it again, as there is heavy rain forecast for the next 6 days!

I told Zain immediately that there was no paperwork and the sunroof didn't close. He accuses me of lying.

I did point this out to the driver that I wasn't going to open the roof otherwise we'd get soaked!

Still pulls to the right, I then find the car has 3 bald illegal tyres! 1 of them has split with the metal threads showing! (See pics) The car has a fresh MOT (No advisories), but was delivered with 3 illegal tyres on it!

I had to threaten Police action for the illegal MOT to get a full refund! He collected the car the same day on a breakdown truck and asked me not to leave any reviews.

I contacted his other bad reviews he had removed, all of them were real, not fake. MOT inspector reported to DVSA, Zain and his 8 current and 8 failed companies reported to the Police for fraud.

If you ever want to be left alone, in peace and quiet without any disruptions, or are hiding from anybody, go to a Bristol Street Motors dealership.

Guaranteed to be ignored, even when there are 7+ people on the showroom floor all doing nothing.

I've now had at least 10 dealings with Bristol Street Motors this year, (Bromley and Today Orpington) and every single one of them have been dreadful.

I wanted to go and see/try/buy a Kuga, up for £15.5k... Ready to buy it too...

You just can't get through to a branch at all to enquire about an actual vehicle to go and see/test it.

I have been repeatedly cut off by their painfully amateur-styled remote work-from-home call answering service this week.

They seem to employ people nowhere near your dealership, I got through to people all over the place, and the last guy was in Devon, working from home...

He couldn't even find the car I was looking at on their own website... Has no knowledge of the ULEZ or London.. I asked him just to put me through to the dealership, failed repeatedly, cut me off.

So after repeatedly failing, any normal person would simply go elsewhere, but no, yesterday I went online and booked a showroom visit for 3pm the next day, for the particular vehicle I was interested in.

When you arrive at the dealership at the pre-booked time, you would naturally expect them to know you are coming and why... Unless it's a Bristol Street Motors dealership of course.

They had no idea I was coming, no idea why I was there...

I told them, the chap said "I'll go and get somebody to help you", and then left me waiting around in the showroom for 30 minutes! Not one single person bothered to ask if I was being seen to, helped or needed any help.

There were 9 people in the showroom who could all see me...

7 of them were doing absolutely nothing... 4 on reception, all on their mobiles. 3 business sales sat at a table 10ft from me... Again, nothing.

So after 30 minutes I went and asked somebody else why nobody had come to help me for 30 minutes... Gave them my name again and what I was there for...

A new chap then arrived, looked about 15, in a suit, and he also had no idea why I was there..

I simply told him how annoyed I was that they had wasted an hour and a half of my time and that they seemed utterly disinterested in selling cars.

No idea why they bother turning up to work...

You literally cant buy a car from them, they're not interested.

In all of my dealings with BSM over the last year, it is painfully obvious that they are failing at such a basic level of operating as a business. It really is shocking.

I'd welcome the chance to show them and chat about it with somebody at BSM who can actually change things (Not a branch manager either, they are part of the problems) because they are incredibly incompetent at even talking to customers, let alone selling a vehicle.

So much potential here is just being wasted; why would you employ four receptionists when none of them are functional?

The chap in the photo was joined by two more of his colleagues who ignored me the whole time. I was in the customer waiting area...

Trustpilot are the most untrustworth platofrm ever created, for reviews!

Moneyt comes before trust and they will even create fake reviews to try to get you to join in order to respond to those reviews, then try to get you to signup to a paid account to hide negative reviews!

Been there done it with these guys several times in 10+ years... they have tried it with us and failed.

This software is awesome. Its everything we have been begging WHMCS to be for the last 15 years and fixes so many of the day-to-day usage problems that WHMCS have gradually created since 2007

All of the usability features that WHMCS have gradually removed and made worse or refused to improve, all resolved in this theme, and done so much better than WHMCS would have ever done it!

Thanks John!

The first thing that strikes you when you start coming here regularly is just how much Anthony and Karen care about their patients. Nothing seems to be too much trouble or bother and their bedside manner is amazing.

Chronic conditions can be a long and bumpy road, and having these guys on your side can make it so much easier to deal with and less painful.

Their level of care and professionalism is sadly very RARE indeed.

I hired Peter to replace 2 outside lights on the back of our house and install a new outdoor electrical socket with timer, on the other side of our kitchen wall, for a water pump.
After posting the job twice on Checkatrade, Peter was the only electrician to actually respond to the job and who bothered to turn up to provide a quote for the job.
I really liked him, and we seemed to get on really well, his quote was exceptionally reasonable and he proposed to install conduit outside for the socket wiring. All seemed fine.
Job booked in for Friday 30th September…
Monday 26th September he calls me at 08:45 to tell me they have had a cancellation and could they come and do the job today? I said yep, sure, he says “Great, we’ll be there around 10:30”…
This is where the problems started.
He turns up 4.5 hours late at 3pm during which time I had to stay home and wait for him, as he doesn’t bother to tell you he’s running late, he just stays silent. So, I can’t take my dogs for a walk nor get any errands done. (Heavy rain forecast for the afternoon too and it’s chucking it down at this point)
He arrives with his apprentice and another electrician and after 1 hour of trying to bend some PVC trunking over his knee and making it look terrible, he realises he doesn’t have enough materials to do the job, despite quoting for it a few weeks prior. So Peter goes off to get supplies at 4pm...
I’ve no idea how somebody can be this disorganised, but this was the second thing that really annoyed me and was greatly aggravated by the 4.5hr late arrival.
Whilst gone, his chaps spend considerable time on the phone, one of them smoking, and spitting on my front driveway.
45 Minutes later he’s back, but he’s on the phone a lot, baring in mind it’s a really cold day and they have our back sliding door completely open and the heating is off, our house is now getting really cold.
I don’t say anything, but I’m very aware of how slow they are, and how his apprentice is having to be shown how to do everything, including making the hole through the wall for the cable.
This part also didn’t go so well, as he made a 1” hole right through the wall, for a cable that was 1cm thick! The hole wasn’t sloped downwards to keep the weather out either, it’s almost completely level. My thumb fits into the hole, with the cable in there.
So, after 2.5hrs, they’re finished and I’m freezing cold and now in a rush to get somewhere by 6pm!
The next day I inspect the work they have done and its shocking!

1. The trunking they fitted was a mess, it wasn’t straight, it overlapped the back door and was curved like a giant smile under the back doorstep.
2. The trunking was clearly old or had been beaten up in the back of their van for ages.
3. 2 of the 5 round conduit junction boxes were not screwed to the wall at all. 1 of them was held onto the wall by only 1 screw that Mr spitter had drilled right through the back of breaking it. I knew he was going to break it when I watched him screw it in with his drill on max torque. I watched it break and he didn’t even notice what he had done.
4. The electrical cable in this same conduit box was cut in 2 places, an inch apart.
5. The outdoor socket wasn’t working. The timer switch had been bypassed leaving no way to control the socket at all.
6. Overall, the installation of the outdoor electrical cable was unsafe and unacceptable.

I emailed him to explain the issues to him and after a brief phone call the following day he tells me he will send his apprentice back the next day. I asked if he could come and do it, as I’d like somebody qualified, and he assures me “Jacob is qualified for what he’s doing at our house”.

Jakob came on Thursday 29th then explained that it did look bad and if he had done it, he would have used FP200 cable, which is suitable for outdoor use and requires no trunking! Peter didn’t explain any of this nor offer it as an option!

So, we quickly agree that the best thing to do here was to rip out the shoddy trunking and the cut cable and replace it with FP200 Fire system electrical cable.

A quick check online and I found B&Q sell it for £100 for 50m. I send this to peter and request that this is the place I’d like it from, and B&Q have it in stock. £2 per metre. I need about 5m and I can sell the rest of the roll, no problem. I was happy to buy the entire 50m roll for £100.

He decides otherwise and gets it from his own supplier costing £75+vat, insisting that it only comes in 20m rolls, yet his apprentice tells me “Yeah, they sell it by the metre” … So why the heck did you buy 20m and charge me £88 for the cable?

I will not be paying for this as I did NOT agree to this.

There's many more problems to this simple job but there's a 4000char limit on a review.

These guys are not professional and I'm doubting they are qualified. they work to a budget which is far below "cheap" or acceptable or even safe.

Its a good product but the developers keep making fundamental changes to settings and options that will change your live site when you upgrade.

Very dangerous thing to do to your customers, to enable BETA settings on live sites without warning.

On top of this, they have now given everybody 7 days notice of a 60% price hike! This level of instability and price jacking cannot be trusted.

There are far better caching solutions available now that wp rocket have shown their true colours.

Using out of date stale patient infomation from 8 years ago to send out junk-mail.

They're just getting worse as time goes by! We have been with WHMCS since 2007 when Matt ((The founder) started it, but in the last 5 years things have really gone downhill, and fast too.

They have been removing critical features and functionality, like being able to see from any screen in the system, at a glance, how many tickets are open, how many outstanding invoices are due and how many pending orders are waiting approval.

When asking to have this reinstated, your told "Thats a feature request" and that you have to register on their other system to submit a feature request for this.

When you do submit it, they then decline the feature request.

They do this a LOT!

Now they have jacked up the price from $99/yr to $540/yr too!

The only thing they now care about is doing things THEIR way. They dont care about what their customers want or need. There is never any consultations, no surveys, no notifications of things being removed, they just change major things and if you dont like it, submit a feature request so that they can decline it and shut you up!

I have also had to check EVERY support renewal too as they have double billed us more than once, so if you pay for support, check every single invoice, because it has taken a LONG time to get the money back, and due to the way they bill in dollars, we're now out of pocket a year later when we got the money back today...

They truly dont deserve to have any customers nor to be in business given the absolutely disgusting attitude and contempt they have towards their customers, which has grown immensely since partnering with cPanel!

Coincidence that when I complain directly to them, now my licence key stops working too!

18% Price rises since taking over from SagePay and a telephone system that now sounds like it was made on a speak'n'spell.

Service and support has definately got a LOT worse and having telephoned twice and sent them a lengthy email, 11 days later, they have still not replied.

They are definately NOT a customer orientated company and are trying to bring their aquired customers in line with how THEY do things instead of trying to align themselves with their customers needs.

Congratulations Opayo, you are 100% successful in finding new innovative ways to get rid of customers.

UPDATE: Opayo did try to call me, but they were only interested in trying to re-justify these insane price-hikes claiming they need to re-invest in the current standards. They have no interest in what customers want or need, only in trying to justify price hikes to pay their shareholders.

Even their reply claiming "you feel you have not received our usual standard of service". Their usual standard of service is diabolical, so I have actually received their usual standard, which is nowhere near what SagePay were providing.

These corporates constantly try to blame the customer and make out it's "how you feel" rather than what they have neglected to do or how they have failed.

Opayo are seriously cutting corners, lacking in support & quality checking and will claim it's just how you feel should their poor service be unnacceptable.

Ordered on 25th September, it's now October 9th, 2 full weeks after ordering, goods still haven't left them.

Received a delivery notification that my order was going to be delivered today (9th Oct) and nothing showed up. No phone call to apologise, nothing.

Called them to find out what happened and none of them had a clue!

Order hasn't even left them yet and they want to hit me with a 20% cancellation fee for taking a few items OFF the order and have threatened me with a 20% cancellation fee if I want to cancel the whole lot and go elsewhere!

The only thing they will discuss with you is their Terms and Conditions or "We don't know". that's all you will ever get from them.

Shop elsewhere, save yourself a TON of hassle and money too! This lot really don't give a damn about customers nor service! Just money!

80% of their reviews are dreadful, and shows that "the level of service we pride ourselves on" is actually to rip people off and shaft their customers.

They shouldnt be trading with such bad service and should be a star on "Rogue Traders".

There is a VERY clear lack of ability to keep this place clean combined with very poor maintenance and an incredible amount of incompetent administration running this business.

Beware of the 3 Month trial period for £199:
We paid our £398 in July for 2 of us, nothing more to pay until November.
July/Aug/Sept included with October free as we committed to 12 months after.

10 weeks in & in Sept they took and additional £300 from our account without any authorisation nor warning then tried to claim they couldn't give it back for up-to 10 days, yet took almost 4 weeks to refund it.

A few days after refunding it, 1st Oct, they have now taken £600 from our account, despite promising they wouldn't make anymore screw ups!

If you telephone their head office, they just tell you t talk to your local gym and hang up on you.

Get EVERYTHING in writing because they will keep changing what they tell you!

Showers:
Mould growing in the showers, on the ceilings and around all door fittings that has clearly been there for a LONG time and only partly wiped off when complained about it.

Swimming Pool:
Glass in front of the swimming pool is so dirty it's practically foggy where it isn't being cleaned. This is the first thing you see every time you enter the club. In the 10 weeks we have been going, it has never been cleaned, and the pool edging has black mouldy spots and dirty air vents around the edges.

Cycle Studio:
The air vents in the ceiling are disgustingly dirty, right in the middle of the COVID when they first re-opened. Pointed this out several times, was ignored. Several spin bikes clearly need repairing but don't get checked when faulty and you tell them.

Jacuzzi:
Large holes in the tiling below water level, where the tiles have come away, in the jacuzzi,, causing sand/grit to form in the water.

Manager claims this sand/grit comes in from the filters and is meant to be there! Seems to think members are stupid. These holes have clearly been there for a LONG time and have partially been filled with mastic that's falling out.

App:
Their app frequently shows alerts yet when you open the app, there is nothing to see, no alerts or any way to see what its trying to alert you to.
It's a great app otherwise.

Tennis:
The tennis courts are really nice. Indoor carpeted ones are really nice, but in July/August, its like a sauna inside. Tennis instructors are awesome! Love playing tennis here and other players are just as awesome.

Cafe:
Food and drink is great, quick service, but a chicken burger will cost you £11

If this was a council-run gym, I'd be happy paying the £40+ a month cost for a council-run gym, but at almost £150 a month, for a platinum membership, the service and maintenance is shocking and to take huge amounts out of your bank repeatedly without warning is just not acceptable.

August 2021 Update:
Cleaning has started but is painfully slow. They have also now crammed 25 spin bikes into a tiny spin studio where 12 bikes fit comfortably.

Disabled Shower STILL broken, along with several of the regular showers with zero effort to actually fix the showers or the cleaning staff that broke it.

But not to worry, the car park has just been repainted to make up for it.