Beware!! Unprofessional and unethical.
Beware!!! This company is terrible. Unethical and unprofessional. They will sell you and upcharge you for things you don't require, from liability insurance to toll processing. They have horrible reviews on every major review site. From google, yelp, trustpilot and pretty much everywhere. We booked with them through economy booking (which as we now realize could care less about whether the company they connect you with are ethical or not)
We booked and prepaid for a rental. We landed in Orlando and waited for the shuttle which is supposed to arrive every half hour but didn't show up. We had to pay to take an Uber to easirents office. Once we got there we were rudely told we were late (????). Really nice way to welcome first time customers.
Even though staff was actually still working, supposedly the office was closed. Again, even though they're giving out and processing rentals. Nowhere when we booked our car rental online where we told they would be closed when we arrived. We did everything correctly.
While completing our booking at their office, we where told we had to add liability insurance. We explained we paid for insurance through economy booking. They said that it was not sufficient, we needed to by liability from them. Only later did we realize we could have purchased from a third party or used our insurance for our own cars. It was almost midnight and our VACATION, who's going to keep arguing. Clearly something this company takes advantage of.
They also told us we needed to pay for toll processing not knowing we had other options.
All of this effectively doubled our rental rate and was just plain shady.
To make matters worse when we returned the car it got even worse. A random guy checked our car and gave us no paperwork. We go into the office the rep said we needed to have paperwork completed by the "guy". I said he didn't give us anything. He goes out and they're both confused and the rep literally is upset with us and said he's too busy to help us properly book out.
The entire experience with this company was ridiculous and disgusting. They're clearly broken and they're thieves. I would seriously not recommend using them and will never use them again. And I'm not done. Their business practices are clearly questionable, we received no paperwork on check in or check out.
I see a class action lawsuit opportunity here for sure.
April 23, 2023
Unprompted review