Mams

Good afternoon,  

I hope you are well! 

Thanks for taking the time to give us some feedback. We’re sorry to hear about
your disappointment with making a payment towards delivery and return.

We use premium delivery services to both homes and stores to ensure our great
products arrive safely for our customers. Our return fees are for the same
reasons, so we can track and keep your return safe should this be lost in the
courier network.

If needed, you can find further information on our policies at help.flannels.com
[//help.flannels.com]

We hope this helps explain why you are charged for your delivery to be made and
that this hasn’t deterred you from shopping with us in the future.
 

Kind Regards,
Brittany 
Customer Service Advisor

We're thrilled to hear of your consistently positive experience with our service over the past two years! Your feedback about its speed, reliability, and lack of issues is truly rewarding for our team. We appreciate you taking the time to share your thoughts and will continue striving to maintain this high standard of service. Thank you again for your loyalty and kind words. We value your continued business.

Hello,

Thank you for your review.

I am very sorry to hear this.

After checking this, I can see our transit team emailed you on the 31st August and have requested some information from you to enable them to look into this matter further.

I will arrange this email is resent, however, please do respond to this so we can have this matter resolved as soon as possible.

Apologies for the inconvenience that has been caused by this.

Kind Regards

JM

Hi Mariam, 

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you appreciate our delivery services at Monnier Paris. Unfortunately, the gift packaging is currently out of stock.

Please note that we take all reviews seriously and will use them in our continuous improvement efforts  

See you soon at www.monnierparis.com

Monnier Customer Service

Hi Mams,

I'm really sorry you've not received your order yet especially as you have purchased our VIP Service and you needed it for your trip abroad.

I've gone ahead and emailed you to the email address linked to your order to discuss this with you further. If you have any questions in regards to this email, please do reply back to the email so I can look into this further for you.

Take Care
x

Hi Mams,

Thanks for leaving us such great feedback. We are pleased to learn that you enjoyed our service and packaging. Thank you again for your recommendation. Looking forward to your next visit.

Kind regards,
Uniglasses

Hi Mams,
Thanks for your fantastic review!
I hope you enjoy your new items and the rest of the week!
TRUSTPILOT TEAM
I SAW IT FIRST