refund issue
I’ve been a loyal Net-A-Porter customer for quite some time and have ordered from them many times without any issues. However, my recent experience has been extremely disappointing.
I purchased a pair of shoes that fell apart within just a few weeks of normal wear. After a lot of effort and back-and-forth communication, I finally managed to return them — but that was only the beginning of the problems.
Despite being told that I would receive a refund, Net-A-Porter has refused to return the money to my original payment method and insists on giving me store credit instead. This feels like a power game and, in my opinion, goes against fair consumer practices and regulations.
I’ve spent a great deal of time and energy trying to resolve this, and the lack of accountability is truly disappointing. Because of this experience, I will no longer be shopping with Net-A-Porter, and I strongly advise others to consider ordering elsewhere — better safe than sorry.
I’m sharing this review not out of anger, but out of a sense of responsibility to warn other customers
Reply from NET-A-PORTER
Hi Im,
Thank you for taking the time to share your feedback with us.
We are deeply concerned whenever our customers take the time to contact us with any issues they may have had with our business or the service they have received from our reputable Customer Care Team.
Nevertheless, we have forwarded your comments to the appropriate personnel to enhance our service, as we consistently strive to deliver the best possible service for our customers, and we hope you will continue to enjoy shopping with us.
If you need anything else, please email feedback@net-a-porter.com.
Best regards,
The NET-A-PORTER Team
