Stacey Court-martin

Good customer service and great value for money. Speedy service and delivery. Michael (Day) is very fast and efficient, and always happy to help.

LibertyPay was patient with us when we were looking into setting up contactless donation units, and happy to help in anyway they could. We are a large charity with over 20 venues, so these units are a significant investment. The service has been swift and open to changes (we've had many) and always maintained a professional manner.

We believe marketing material could be clearer i.e not stating that there is a delivery charge for each unit purchased; which came with a hefty price tag when purchasing more than the average amount of units for a charity. We were also disappointed with how the units were packaged; we were happy that no plastic was used, but there was no padding or protective material, with the unit losely situated in a cardboard box, resulting in one of our units being delivered with a cracked screen. We are unsure whether this responsibility lies with LibertyPay or their supplier of the Payter units.

Due to the volume of units required; we have also found that approximately 30% of our units have had a fault, with charging in particular. Some of this is due to the quality of the unit itself, with the charging ports being particularly sensitive, and others which have had to be sent back (sometimes more than once) to be repaired.This is not so much a LibertyPay issue and more the Payter unit themselves, but as a supplier of the unit, this needs to be addressed. We have found, however, that the online support team are always very responsive to need.

I would recommend LibertyPay to smaller charities requiring less than 5 units as LibertyPay would be a good service to use; and with fewer units, you have more control over the management of the units. They are also supportive and helpful, making sure you can get the most out of your units.

I would be apprehensive to recommend to larger charities due to the quality of the units themselves (Payter) and the time needed to manage and look after them, particularly if there are faults. I would suggest a thorough and extensive review of all contactless donation units and service providers, ensuring that there are no hidden costs and that the quality of the unit reflects the price paid.