Exceeded my expectations!!
Hi Emma W.,
Thank you very much for going above and beyond my expectations with my trip interruption ordeal. It’s been a difficult week including 12 hours driving a rental car to get back home to my pets, I am mentally and physically exhausted. You were so kind and understanding. You gave me the special kind of sincere customer service that I always try to give my valuable customers. You brought tears to my eyes when you said you would replace my entire shipment. Thank you for exceeding my expectations! My replacements already arrived today and I truly thank you for your support and kindness.
All the best! Lori
Reply from Fullscript
Thank you so much for your heartfelt message. We're truly sorry you had such a tough week, and we're grateful we could provide some comfort and support during a stressful time. It means a lot to hear that our service made a difference. We're so glad your replacements arrived quickly and that you're back home with your pets. Take care, and please don’t hesitate to reach out if you ever need anything.