David Hewitt

I’ve tried to use HR Block Expat and have been horrified.

Their customer service process means you speak to a different person each time. Which resulted in being given inconsistent and contradictory advice.

One time they suggested I change the values provided in a 1099 form which is horrifying.

They also don’t appear to understand expat taxes and/or the software they license from a 3rd party. Which introduces a lot of risk to expats filing taxes through HR Block.

Finally, they refused to escalate my experience and questions when I asked them to.

The worst customer experience I can recall in a very long time. Unfortunately for me, it's still not over.

For weeks now I have been trying multiple times a day every day to cancel my rolling/flexible contract. I’ve been trying their two registered live chat options through their website for several hours every day: one for complaints and one for moving home. I’ve not had a response on either. These efforts have burned hours out of my days waiting and chasing for any kind of response.

I’ve called their registered phone number and its automated message tells me I have to use the aforementioned live chat forums.

I’ve even messaged them on Twitter, Facebook and Instagram; all without a response.

A horrible experience and hours lost for what should have been an easy task.

Their Virgin Media customer service department is either massively incompetent or deliberately making leaving them hard. Both may be true.

The worst customer experience I can recall in a very long time. Unfortunately for me, it's still not over.

For weeks now I have been trying multiple times a day every day to cancel my rolling/flexible contract. I’ve been trying their two registered live chat options through their website for several hours every day: one for complaints and one for moving home. I’ve not had a response on either. These efforts have burned hours out of my days waiting and chasing for any kind of response.

I’ve called their registered phone number and its automated message tells me I have to use the aforementioned live chat forums.

I’ve even messaged them on Twitter, Facebook and Instagram; all without a response.

A horrible experience and hours lost for what should have been an easy task.

Their Virgin Media customer service department is either massively incompetent or deliberately making leaving them hard. Both may be true.

The worst customer experience I can recall in a very long time and unfortunately for me, it's still not even over.

For weeks now I have been trying to cancel my rolling/flexible contract. I’ve been trying two different live chat options through their website for several hours every day, one for complaints and one for moving home. I’ve not had a response on either: it’s burned hours out of my days waiting and chasing for any kind of response. I’ve called their registered phone number and its automated message tells me I have to use the aforementioned live chat forums. I’ve even messaged them on Twitter, Facebook and Instagram; all without a response. A horrible experience and hours lost for what should have been an easy task.

Their Virgin Media customer service department is either massively incompetent or deliberately making leaving them hard. Both may be true.

The worst customer experience I can recall in a very long time and unfortunately for me, it's still not even over.

For weeks now I have been trying to cancel my rolling/flexible contract. I’ve been trying two different live chat options through their website for several hours every day, one for complaints and one for moving home. I’ve not had a response on either: it’s burned hours out of my days waiting and chasing for any kind of response. I’ve called their registered phone number and its automated message tells me I have to use the aforementioned live chat forums. I’ve even messaged them on Twitter, Facebook and Instagram; all without a response. A horrible experience and hours lost for what should have been an easy task.

Their Virgin Media customer service department is either massively incompetent or deliberately making leaving them hard. Both may be true.