United Kingdom
Review of Craftovator Studio
Ordered 2 months ago £300 no show
Made a large order as I have been using craftovator for several years, fast forward to now I have received no communication, no sign of my delivery genuinely abhorrent. Clearly this company is not functioning, avoid at all costs.
Review of Awesome Merchandise
Run the other way. I placed an order over a year ago for £2000 and never saw a single thing from it. Endless emails that led nowhere, and a phone line that was always dead I spent months getting absolutely nowhere, only to eventually be greeted with an email stating they had gone into administration and I could join a claim for 1p per pound owed. I am a small business and this was crippling. Luckily through my bank I was finally able to get a refund based on the fraudulent nature of Awesomemerch. Please don't risk your money, there are plenty of other fantastic companies many of which will price match.
Review of DFS Furniture
Truly awful experience. Took my order immediately but after continuous contact over 3 months still no sign of even an order confirmation. Finally got a call and was informed my order had been cancelled due to lack of communication on my part. When I referred back to the 30 emails I had had in conversation with various staff members they said they didn’t know about that. Aggressive, accusatory and dismissive. Never again.
Reply from DFS Furniture
Good Afternoon Hannah,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are sorry about the experience you are having with DFS and any frustration and inconvenience caused by this. This is very disappointing to hear.
Please be assured we have reviewed your order and escalated this to the relevant department who will be in touch as soon as possible to discuss this further.
Kind Regards,
Simon T
DFS Central Customer Support
Review of Home Bargains
Really nice selection of flowers, some are a little small but overall very nice.
Review of SerenataFlowers.com
I ordered the flowers and allowed for a buffering day to ensure they arrived on time. They didn't arrive next day as they said they would, and in fact were not a day late, but two. Customer service were extremely unhelpful and told me that it was simply company policy that nothing is done in the event flowers are late, no matter how late. Really disappointing and when the flowers did eventually arrive they were battered and sad looking.
Reply from SerenataFlowers.com
We appreciate your detailed review.
It truly upsets us to hear that you were not satisfied with your recent order! Yes delays can happen at present sadly due to the COVID19 pandemic, a warning regarding this is provided at the start of every order via our website which is as follows:
Whilst we have still been able to deliver 98% of next day orders on time during the Covid19 pandemic, there might on some occasions be some delays with flower deliveries and your patience is much appreciated.
We do our best to be open and honest at all times, and would never wish for any customer to feel mis-lead or disappointed in any way.
If you feel the bouquet was not up to the standard expected we ask that a photograph be sent to customer services within 5 days of delivery so they can investigate for you.
Regards
www.serenataflowers.com
