customer

I was going to purchase $8,200 worth of furniture on their website. It was indicated to be in stock and allowed us to schedule delivery for December 19. When I tried to check out I got an error for my Macy's card, so I called customer service as I was directed. I was on hold for 48 minutes before they answered the call!!! Then the person told me that the item I ordered that online was in stock would not be available until March. She said that the website is flat-out wrong and just doesn't give accurate information. So, I will not be purchasing furniture from them because they do not care about their customers, waiting that long for help is insane, and because they have inaccurate information on their website.

We made an order and received periodic updates about how they have not yet filled our order, thanking us for our patience. When I tried to contact them, almost a month later to check on the order, they said thanked us again, saying our mirror was not yet at the warehouse (we did NOT order a mirror. They had the order number, but didn't know what we had ordered). They said shipping was delayed due to their shippers shipping the vaccine for covid, but this was waayy before the vaccine was approved. In any event, I cancelled the order. This is not the first time fulfilling an order has been ridiculously delayed. Plus, you can NEVER unsubscribe from their email list. I have done so 8 times so far and still receive emails every single day!!!!

Site was a bit slow to load (I have fast internet), but otherwise a very good experience.