Thibaut

Amazing (and flexible!) customer service- everything arrived exactly as expected. Was able to make a change to the order "last minute" with ease. Good value. Totally recommended!!

Wow. I will start by saying I feel even more like a fool seeing that there are over 20,000 bad reviews of this business. It seems like I am just another one of the unfortunate customers who had a bad experience with deliveroo.

So Tuesday I placed my first order on deliveroo and let it be known it’s definitely my last. The order was delivered to the wrong address, customer care assured me a refund on the night- but everyone I’ve spoken with since is refusing to refund me. How they treat new customers is utterly appalling.

To be transparent I initially placed the order to the correct address using the drop down selection option, and even saved that address, but the payment was declined. I wasn’t given an option to continue the same order with a different card so I returned to the menu to select the same order and saw while the order was saved, the address was not. I selected the same address as the first time from the drop down menu which shows it was the same street address but didn’t show it had a different post code.

When the order arrived at the other address the driver explained he would only deliver to the right address if paid him more money. A few moments later I received a call from a customer care representative who listened to what went wrong and assured me multiple times I will be refunded.

With that in mind I felt better knowing the food might go to the homeless, as the driver told me he would do. The customer care rep, Zach explained I would need to use the contact us page to get the refund which is when things worse.

Every deliveroo representative I spoke with refused the refund and didn’t acknowledge the various mix ups; the app not listing the post code in the drop down menu, the driver demanding more money, the representative who assured me a refund. In the end I spoke with a deliveroo manager, Seielo, who said she investigated the call but denies I was assured a refund.

I appreciate you can pin the mistake of the address on the user, me, fine. But to have such an awful experience at every stage as a new customer is really shocking.

Somehow I expected such an expected experience and it seem typical of deliveroo; a dysfunctional web app experience; mercenary drivers; incompetent, inconsistent, dishonest and passive aggressive customer service. I hope your customer acquisition is less than the 60 or so pounds you got from this.

the driver was very friendly! smiling a lot and laughing, I hope all my delivery drivers are like him!

I am a self employed guitar tutor and use gumtree to advertise my business. I usually am happy to pay the £10.99 fee to list an advertisement since this what is usually costs to advertise on equivalent platforms.

Recently when going to bump up my ad, re-list, what have you - I saw that rates for this service had increased to £30.99.

The TLDR;
- The Gumtree advertising platform has not improved for its users.
- Rates to advertise for a service have increased from £10.99 to £30.99!
- Users of gumtree were NOT informed about this. change in advance.
- Gumtree rates are not available on their website.
- Customer service is completely useless- failing to answer questions.

I looked all over the website and on google for a list of rates offered but could not find one. So I finally navigated the customer care so that I could email Gumtree to ask- Am I being charged correctly? Where I can find a list of rates? Why did the rate increase by so much e.t.c. I welcomed the customer rep to justify the cost- for example if the service had been improved in someway I could rationalize paying almost 3 times as much.

The representative that wrote back saying the following:

"That is the correct price. Apologies for the inconvenience caused by this."

A completely obtuse reply deliberately ignoring answering the questions I prompted. I have to assume that the questions were avoided because there are no answers for them; no, the rates are not on the website; yes we tripled the cost of the same service; no nothing has improved about this whatsoever.

That on it's own tells me everything I need to know about Gumtree; they are a shifty, incompetent, and an outdated service; an artifact from the 2000s that is due to crumble, and likely a whole lot sooner given the way they've managed their business as of late.

I am not pleased with reverb.com. I've been a member for a few years. The idea for a second hand market place dedicated to music is a good one but I expect that a superior company will emerge soon to put these folks out of business and rightfully so for the following reasons below:

1) Their customer services is abominable. When asking about a payment which was taking extra long to get to me I was met with a rude representative on chat. When I requested information on verifying my own banking information they refused to help me and made passive aggressive remarks about my questions. Unhelpful and condescending, I requested they provide me with information about closing my account and removing my personal information which they ignored.

2) Fees are high. Reverb charges a list of annoying little fees which can be avoided on other market places like gumtree and facebook market place.

I am disappointed that the customer service rep was so rude to me especially since I have mostly had an enjoyable experience on Reverb- but honestly with fees as high as eBay its simply not worth it to be treated this poorly. Customer service is everything -especially if you effectively pay for it.

This is the second order that I have had from Hodmedod's. In both orders I was receiving bread which my mother ordered online from abroad. It goes without saying this is a kind gesture and I am grateful for it. A small draw back of this is that I did not receive the tracking information directly but from my mother passing it along.

My first impressions of this company are that they are good company which offer a wide selection of grains, pulses, and bread at a fairly good value. They uphold ethics in their business- even down the discount card they gave me which is made with environmentally friendly ink.

This is my experience with Hodmedod's; In both orders my mother forwarded an email from DPD saying the bread would arrive on the day that the bread was baked and in both cases the bread showed up the day after.

The most recent time I emailed the company explaining the situation and asking for tracking information so I could know where the order was and be sure not to miss it. In the reply I did not get any tracking information but an explanation of the shipping policies saying they hoped I would receive the bread safely the following day. The reply was finalized by a comment about how lovely for my mom to send me bread. Perhaps the comment was well intended but seeing as the email didn't actually give me any tracking information I interpreted it to be more patronizing and unnecessary.

My thoughts are firstly that the bread is great but I imagine would be even better on the day it was baked. This is no fault of the company. However, I think there is room for improvement in the management of expectations; it's disappointing and stressful to receive an email about the delivery arriving on one day to have arrive the day after- especially if you are dealing with a 1 hour time slot.

Secondly, and perhaps more importantly, I wish that Hodmedod's just gave me a direct answer when I asked about tracking information; it would have put my mind at ease made for a more enjoyable experience.

The bottom line is I would recommend Hodmedod's for good bread- especially if you are live locally and you don't have to stress about shipping. I would encourage Hodmedod's to consider ways they could hand customer inquiries in more direct ways in the future.

Hemphash is a legit website that offers good quality products at a very reasonable price- their customer service seems a little bit touchy but overall I would definitely recommend them - offering organic cbd at their price is actually excellent value.

I ordered a cbd product which was on sale. I noticed that they had a good analysis report available on their website although it was a bit blurry. After I placed my order on a Saturday evening I emailed them to see if they could include a copy of the analysis with my order. Since they say on their website they only ship Monday to Friday I figured there was enough time to add the analysis with it.

I received a message the following day (Sunday) explaining that while they normally could add the analysis my order had already shipped. Skeptical, given their shipping policies, I checked the tracking and DPD said they hadn't received the parcel yet but that the order was scheduled to arrive on Tuesday. So I emailed again explaining DPD hadn't gotten the parcel asking for them to add the analysis on Monday. I received a court message insisting the parcel was already shipped and saying they could send me a email with the report. Feeling like I was one message away from things getting pretty nasty, I decided to just let it go and see how the rest of the order went.

On one hand I was pleased to hear that they shipped early on the other I would have preferred if it got shipped out later to include the analysis. I would have liked to know that they would stick to their shipping policies. I also would have liked it if they had shown some compassion to my request- although it seems as though they did already ship at that point. I should add that the nature of the exchange made me feel like if anything worse had happened this would not have been easy to discuss or work out.

In the end I guess I did reap the real benefits of the expedited shipping as I received my delivery today- Monday at about midday, instead of Tuesday.

Overall the product I received is of great quality- they actually included a bit more than I ordered. It is good to know that this product was labeled as organic which I choose to believe. An added bonus was that the parcel was well packaged.

In the future, if Hemphash is going through the trouble of getting their products analyzed, I think it would be good if they include this analysis with each order as a standard. Not only would it give new customers like me peace of mind- but it would offer a premium experience that other CBD shops do not even offer.

My lasting thoughts are that HempHash is a good company that offers quality products at a good price with expedited shipping which is discreet. My experience could have been better if the exchange I had gone a bit smoother. Despite the exchange, I think I was right to choose HempHash; I reckon they are offering products that are better than other shops at better prices too. If I need more cbd in the future I will probably order from them again. Thanks!

I have had one of the absolute best customer experiences I have ever had from vapefiend. Of course for any truly great customer experience something has to go wrong. If you want to hear my experience read on otherwise the bottom line:

100% buy your vape from vapefiend - they are best, offer fast free shipping and they will help if anything goes wrong.

So, I purchased a new 2020 Dynavap from Vapefiend this past Thursday (admittedly at about 1am). The new one doesn't come with a plastic storage tube like the old ones did. So after making my purchase I did some more research and realized vapefiend sold spare tubes. I emailed them that same night and by 9 am they had responded saying that they would be happy throw one in for free.
Vapefiend: 1 unsuspecting customer: 0

The next day (friday morning) the parcel arrived (it was shipped royal mail 24 hours tracked and signed for for FREE)
Vapefiend: 2 unsuspecting customer: 0

So, my dynavap arrives and I am getting acquainted with it and run into some difficulty with the o-ring coming off. So I email them and they give me some top tips which even the manufacturer didn't provide about disassembling and reassembling the device.
Vapefiend: 3 unsuspecting customer: 0

A few moments later feeling very satisfied I put the dynavap into the tube which they gave me and then take it out again just to admire it - I notice a small dent on the cap. Confused, I put it back in the tube not sure how this could have happened and when I take it out again I see another dent! Turns out the tube has a small spike at the bottom which dents the cap when I put it in cap down.

So I email to let them know this happened, at minimum just so other customer don't go through the same drag of denting their new dynavap. They write back within 2 hours and let me know they have updated their website to let customers know to put the dynavap in mouthpiece first- and to let me know they were going to send me a replacement cap for free.
Vapefiend: 4 unsuspecting customer: 0

Through and through I am really impressed that they would continue this kind of communication with a customer post sale. They were generous and understanding and ultimately good vibes; really validating my purchase as one that was worth it. I could have bought a dynavap lots of different places but I am glad I bought mine from vapefiend.