Expensive unreliable cable
Bought a cable for £220 in 2022. The first 2 years I barely used the cable as I was working abroad and my var was parked in a private underground garage where I charged it with a granny cable. Recently been having charging issues with this cable from EV Cables. Of course it's out of warranty and all they offered was 10%discount on a new cable which I naturally declined.
Reply from EV Cable Shop
Hi Jonathon,
Thank you for your feedback, and I’m sorry to hear you’ve been experiencing issues with your cable.
Your order was placed in February 2022, which means it's now over 3 years old and more than 12 months outside our 2-year warranty period.
While we understand this is frustrating, our warranty terms are clearly stated at the time of purchase.
Our cables are tested up to 10,000 charge cycles and it's very rare to encounter faults.
However, if you’d like to send the cable back, one of our technicians can try and repair it for you.
Kind regards,
Andrew
