Mayank Sharraf

I recently had a disappointing experience at the Ashley Furniture store in Brentwood that I feel compelled to share. I visited the store in search of a firm mattress for my in-laws, who were coming to stay with us. A sales representative named Deondre Moore assisted me, but unfortunately, none of the mattresses met our firmness requirements.

When I inquired about a specific mattress I found online, Mr. Moore assured me it was the firmest option available. He also mentioned a 72-hour return policy, stating that if we were not satisfied, the mattress could be picked up from our home at no additional charge. Trusting his word, I placed an order through the store.

The mattress took over a week to arrive at the Smyrna warehouse. After picking it up on August 1 and trying it at home, I found it did not meet the expected firmness. I called Mr. Moore to express my concerns and ask about the return process. He directed me to the guest response team, but when I called them, I was informed that there is no return policy for mattresses, which contradicted what I had been told.

I then contacted the corporate office, where I was again told that I had been misled by the store representative. I requested to speak with a supervisor but was told none were available and that I would receive a callback. Unfortunately, I have yet to hear back.

This experience has left me feeling frustrated and deceived. I urge potential customers to be cautious and avoid making a purchase from Ashley based on any promises at the store. Transparency and integrity in sales practices are crucial, and I hope Ashley Furniture addresses my concern.

I recently had a very disappointing experience with REI that I feel compelled to share. About 3 weeks ago, I visited the store to replace a Yeti ice pack I mistakenly purchased in a larger size. To my shock, I was informed that I have been blocked from returning any items at REI, effective November 2024.

I was told that I had been notified about this via email and mail, but I have not received any such communication. In recent months, I made several significant purchases, including a Patagonia backpack and a Yeti cooler, both bought at full price, trusting that REI's customer service was reliable and accommodating.

Now, I'm being told that if there are any issues with these items or any of my past purchases, I won't be able to return them. This feels unreasonable and unethical for a loyal customer. I was never informed about this policy change, and I have always believed in the customer service principles that REI representatives emphasize in-store.

To make matters worse, I have been trying to reach out via email for the past three weeks with no response. When I finally called, I was told that the department handling this issue doesn't have a phone number, and they could only forward my email and request that they prioritize a response. This is simply ridiculous.

I believe it's unethical to impose such restrictions without proper notification. I hope REI takes this feedback seriously and addresses these issues to reflect the values they claim to uphold.

I made the mistake of returning an item I purchased from Costco online. Instead of refunding my amount, they created a duplicate return request weeks after receiving the original return so that they don't have to refund. I spoke to 3 customer service reps & they continue making false promises. Till date, I have not received my refund. Please purchase / return at your own risk.