Joe Q

I have to add to the multiple poor reviews below unfortunately.
Having set up a pension and saver policy I have been trying to sort out a simple issue regarding access to view my policies. I have spent 3 months trying to resolve this, with multiple emails (many unanswered), phone calls (long wait times) and still no resolution. A different person takes the call every time and I have to start at square one. I asked for one person to deal with me and this was not allowed. I finally got an answer after 3 months, saying the only way I can view my policies is to ring them or email (which I won’t be doing given the above).
My query was simple but I am now worried about difficulties I might have with withdrawing any policies in the future based on other reviews below. I am now discontinuing my policies and moving elsewhere, thankfully I only had made a small number of instalments

Juliette has a broad range of high end furniture. Our final piece was perfect for us. She was very attentive to us and helped with the decision making process.
After sales service excellent also, including delivery.

Excellent service. Had to return something and this was done very efficiently.