Reply from National Express
Hi Vanya,
Thank you for your review. I do appreciate how important it is to maintain a comfortable temperature within the coach, particularly on long journeys on cold days. Most of our coaches have heating systems fitted and it is now standard on all new coaches that are added to our fleet.
This is a very important part of the overall service that we expect to provide our customers and we take any complaints that we receive on this issue very seriously. If you wish to pass the complaint to our team, You can raise it by going to our page https://www.nationalexpress.com/en/help/contact
Regards,
Gurneet
