Craig Thomas

I’ve ordered a couple of items from James’ great site. A pre-wired Tele harness, which is a fabulous thing, in both looks and sound. The other was a Zvex Fuzz Factory. Also fabulous. Both were packaged lovely, with a nice little hand written note saying thank you, and a very cool sticker (what a nice touch!). A truly great buying experience, from someone who is clearly very passionate about what they do. Thanks again, and keep on going James.

I’ll try to keep to the point.
They used to be great, but as of late, especially since their YouTube channel has grown exponentially, they are rather missing the mark. I’ve ordered many items from them, ranging from pedals, guitars, amps & accessories.

Main points:
They do not check guitars before shipping. No set-up, fresh strings or wipe down. Pretty pathetic really, considering that any music shop you go to, including most likely the company in question, would do these for you upon purchase, so why not before being sent out?
I’ve had two amplifiers develop faults very quickly after delivery (one a replacement for the same first one). I’ve then been told that as it’s out of the 14 day return/issue window, I would be unable to have a refund, only a repair. Again, pretty poor considering it’s the same product with a very similar issue.
A limited edition Walrus Audio pedal that was ordered arrived with a MASSIVE dent in the box/and special pouch, that went through to the pedal casing and chipped/dented the paint. There’s no way this happened with the courier, as it was bubble wrapped to hell. Again, this shows that it wasn’t checked prior to leaving the factory.

I won’t be dealing with them anymore after the repair detailed above is completed.

I suggest you use Reidy’s, PMT or Thomann. Much better service.

Please concentrate on customer service and not your YouTube channel...

Absolutely ridiculous service. I wasn’t at home for their first attempt at delivery (of which there are meant to be 3 attempts). Instead of taking the parcel away they left it on the doorstep, in plain sight of the pavement on a busy Main Street. You cannot complain to Hermes directly, as they make you get in touch with the retailer you bought the items from, which is wrong, and totally unreasonable for them to have to try to deal with it on your behalf. I really wish retailers would stop using Hermes.

Fantastic service & communication.
High quality product, with lots of options available.
They’re a local Cornish company also, which is great.

Many thanks 😁