NT

This is a great platform but their support is horrible and is not able to fix bugs related to my account. My profile picture does not appear on my certification public links. They said they will fix it twice but it as been months.

UPDATE: Tried again to sign up and nothing.

0/5 TRM Academy
Impossible to register even after meeting with the sales rep

5/5 B2B Sales
Professional & Honest

UPDATE: I attempted again in late 2025 to reach out via email and phonr and still nothing.

Nobody picks up the phone. Customer suppory knows nothing about their own products. Email support is non-existent.

Customer support was terrible.
I started reading reviews and I am so happy I did not pay money to ACAMS.

Following to see if the reviews change.

I had an incredibly frustrating experience with Avant Credit Card's customer service. I needed to update my address, but their website and app made it impossible. I sent them my signed lease agreement, which clearly met their stated requirements, yet they rejected it, claiming it was the "wrong type of document." Despite my repeated attempts to clarify and provide the necessary information, their responses were slow, unhelpful, and contradictory.

Even after they finally updated my address, they made errors in how it was recorded. On top of that, my card kept getting declined for Amazon purchases, even though I had already confirmed there was no fraudulent activity. The entire process was inefficient, caused unnecessary delays, and left me feeling extremely dissatisfied with their service. I would not recommend Avant to anyone looking for reliable customer support.

I wish they had an agency account or something affordable. $40 bucks per website per month is too much.

After onboarding this has become the easiest service ever.

I was trying to call and leave messages for them to call me back or reach out to me. Nothing. It has been almost a year.

They are horrendous spammers. They know nothing about marketing.

First time using this service and it worked well without any issues. Will be back for more.

This company will not release funds to clients, they will have difficluties. Stay away if you value your customers.

I don't understand how this company is even operational... simple ACH don't go through. I have to use Coinbase now... what a disaster.

Ticket with Crickets
#2701293

I tried calling you phone number 3 times. Nothing. Submitted forms MONTHS ago. Nothing. Scammers go ahead and spam your platform and nothing. I would never create another TP account for my businesses. TO became Yelp V2.

I was supposed to get a refund and they refused for no reason. I would avoid using this company at all costs.

Support is truly 24/7. They helped me and explained the process patiently. Thank you so much!

Their support is horrible. Their chat bot is a disaster. I would avoid it at all costs. I only use the free version, the premium version is not worth the money.

They do not refund for templates that do not work. They only give you credit.