Elnaz Kafshkanan

Please be careful before you sign anything with these people!!!!! Do not trust them like I did! An awful experience recently: The company's agent misinformed me (i.e. gave me fake information) to get me sign the contract and I am now charged double the amount that I had already said to that agent 100s of times that I can never afford as a student. He said it is going to cost the amount of around 400 sek whereas I am paying now more than double the amount. I called and they again promised to correct it based on the fact that it was their fault to give me fake information. No correction happened. They withdrew from my bank account. Today i have called 6 times and every time the waiting period is said to be 1 minute to 5 minutes or 14 minutes and they never picked up the phone even. I have ended up signing a binding contract that is charged me money double the amount of agreement at the time of explaining the information about the contract. This is fraud. And not picking up the phone ever is the shittiest customer service ever in a developing country; NOT f....ing SWEDEN! I am so angry that I did trust these people.

Often it has taken more than 10 days for my products to arrive but this time it did not even provide me with a home delivery service even though my purchase was quite big and expensive. The home delivery is a big help due to my life conditions.

So far i am satisfied with the service overall but still the waiting period for receiving the parcel is longer than a week from time to time and that is annoying.

I ordered on a Saturday afternoon and I received the package with normal post on Monday noon. It was my first experience and it really impressed me specially after I saw the clothes really looked like the photo and one was even prettier than the photo; a fact that I was sceptical about.

Terrible Experience!WOULD NEVER AGAIN TRUST THEM!

If you wanna buy anything with them make sure you follow up on your order yourself or you would end up like me, never seeing the sight of what you paid for instantly!

Also prepare yourself for a rude attitude of the customer service; who offer you "do you want me to cancel your order now?" after you wrote an email telling them it's not your responsibility to follow up after 2-3 weeks from the purchase, but it IS THEIR RESPONSIBILITY TO DO THEIR JOB!

The shipping is very time taking and lengthy. So if you're in Sweden and ordering something that should come from abroad, then double the days that at the checkout you're promised because that is not the truth!

quick buy, amazing variety of choice,precise match with the photo and description on the website,quick delivery, fair prices and amazing high-quality cards.

i only have one experience so far and i just made my second order through this website; through my first experience one item was removed from my basket several days after the order was made (due to unavailability) and therefore it took forever for the package to be sent to me and i was disappointed that it was missing one item as well!

Awful,
rude, indifferent staff in the case you end up in having a problem. Ordered a vacuum cleaner 3 weeks ago which arrives with a problem with the printed lable that shows my name with a wrong written name. They pass me like a ball to each other between chat and calling the phone line and they are indifferent to the situation without really trying to find a solution. I am very much regreting to try to shop online from them and regretting trusting them!

fast delivery and precise as the picture.

I received the product safely and well packaged, but as I received it 2 days later than it was promised which caused me some minor problems as I was in emergency need, i rated them with 3 stars. But then THE SUPPORT TEAM WAS TRULY AMAZING. They contacted me shortly after I posted on trustpilot and offered me a solution (a partial refund/discount code plus free shipping) as an apology gesture. As i am a student and have to travel around Europe to study this was really appreciated by me. I recommend them really as I have had several experiences with different online platforms to buy my contact lenses and I conclude that this company is amongst the very few trustable ones I have seen across Scandinavia and Europe. thank you.

PLEASE DO NOT TRUST THEM.......OR JUST TAKE THE RISK IF FOUND NO OTHER PLATFORM!
They blocked my money pot without any prior warning or notice; one day out of the blue! SUCH A BIG SHAME! This money pot was an emergency one to help with someone's health (buying medication) and educational and travel fees. So it ended up nowhere as people just shared the link to this money pot in vain and never could donate. Had they given a warning at least we could have found a solution and inform the donors.
I even tried to read all the policies about suspension and could not find any applying to me!
When I contacted them, after 3 days they come back to say they are sorry and have referred me to the related department. One more day passed by and someone's clock is ticking and they don't want/can't give a SH**!

It was done right at the time slot that they gave me. On time and quick email notifications. I feel satisfied.