R Zeb

I found a holiday and proceeded to book online. I got to the final stage and entered my payment details. The package was around 6k. When I made the payment I received an error saying there was an error processing my order. What a great first experience. I decided to check my account and the funds were taken. So I waited a few moments for any confirmation emails. After 5 mins I decided to ring justholidays. The rep on the phone asked me for my name and where I was booking for, but couldn’t find any records and said the payment hadn’t been taken and I should contact my bank.

She advised me to book over the phone and pay again and contact my bank after the call to get a refund. So I spent some time giving her all the details again over the phone. The issue was the funds that had been taken from my account didn’t leave me with enough funds to pay again. So while on the phone I transferred some more funds from my savings account so I could pay for again.

I gave my card details over the phone and was told the bank had declined the payment. I was told I will have to contact my bank and she couldn’t hold the package details but will call me back in 30 mins.

I agreed and rang my bank hsbc. First about my initial transaction they told me jet2holidays has marked the payment has pending and they must release it from their side and to contact them and the reason why my new payment was declining because there’s a “limit” set on my account so I can’t spend more than 10k smh. I explained the first payment went pending and I am trying to pay for the same thing again but they said they can’t do anything about that but they can authorise a fixed amount to be paid in 30 mins to a nominated company.

So I told them yes I want to pay justholidays 6k. It took the bank almost 50 mins asking me silly questions about the payment “are you being forced to make a payment”, “why are you paying jet2 holidays”… it was the same person who I had already explained the whole situation to from the start. While on the call I had the rep at jet2 ring me. Thanks to my call waiting I managed to put the bank on hold and ask her to call me back after another 20 mins.

After getting off the phone with hsbc and then telling me I have a maximum of 30 mins to make that payment I was waiting for the jet2 rep to ring.

Luckily she called in time and had the details jotted down so she filled out the form again and took the payment and it managed to go through.

I explained to her the bank has told me jet2holidays must release my payment but she continued to tell me that they had no record of the payment and if I don’t get it in a few days to contact them again.


Now it’s been a few days and I’ve been out of pocket and I’ll have to waste even more time trying to get a payment back which was taken in error.

I could only imagine how much of a nightmare this would be for someone who’s trying to book something last minute and they don’t have the funds to pay twice.

I have booked on sites before but I’ve never experienced this outrageous situation. Wasted hours on the phone and great inconvenience. Jet2holidays needs to have an escalated process for this situation and it has taught me never to book on their website

Who will compensate me for my time, the unavailability of my funds? My inconvenience?

Purchased mattress from happybeds.co.uk, when i made the purchase it said they will deliver it to a bedroom of my choice. The delivery company they used (panther) turned up and said they wont take it to the bedroom. They were rude and the delivery guys could barely speak english. I rang happybeds and the customer service told me they will have to come another day just to move the mattress into my bedroom. Had to get it moved myself because we had a sofa delivery coming and the mattress was left right by the door. Bad experience

Placed order with them on Tuesday with express delivery to uk. all confirmed got the email order is sucessful. the day after receive an email saying my card is declined. So i call them up to see whats going on and to pay by another card if necessary and they told me I must place the order again or pay by bacs. Apparantly their bacs takes 2 days from the UK, so I asked to cancel the order and placed it again on their website. This time durin working hours. Got all the emails saying order is placed, all good. Next day I receive another email saying my card has been declined.

They will make all the excuses under the sun and delay your order. Better to order with another company if you are in the UK. I only went for thomann because they were cheaper than everyone else

Had a business account with barclays for over 12 years. On February 14th they blocked my main business account with no notice. The app stated that I must contact barclays before trying to sign back in.

Called barclays on the number provided and they told me it has been blocked from "higher up" and he cannot provide any reason. it is usually due to some dodgy payment on my account or something else.

They recommended I go into the branch with my ID and ask whats going on.

All payments were blocked, I couldnt pay my staff or suppliers. I went to the bank in the morning and they told me they could not provide any more information and my account was in review. I raised a complaint in the branch with HSBC.

Now to shed some light, we are VAT registered and this business has a turnover of 250k. Every quarter we submit vat returns and I have been operating for nearly 12 years. Our account is squeaky clean and never have i partipated in any dodgy transactions. Our clients are likes of big chains and universities.

The way the lady at the branch treated me was like I was a criminal undergoing some investigation. She told me I will receive a letter in the post and I cant do anything with my account until then. My funds were locked and I cannot even check my balance or statements. Even the branch reps could not see my account.


14 days later I had still not received any letters. I contacted barclays complaints team and they told me that I the complaint was "automatically closed". I asked them to re-open it and proceeded to contact the finalcial ombudsman and registered a complaint with them.

A few days later I got a call from HSBC complaints team telling me the account has been re-instated and I can continue to use it. I asked for the reasons why they had blocked the account for so long and they told me they couldnt give me a reason and it was in their terms and conditions that they can block the account at any time without giving a reason. They said because they had failed to write me a letter and it has been over 17 days they will uphold my complaint and pay me £150 in compensation.

It is completely insane and I have lost all trust in Barclays.

Ofcourse there was nothing wrong with my account because I have audit trails of every single transaction but it shows how this bank can completely lock you out of all your finances and hide behind their terms and conditions. Luckily I had enough funds and I could operate with my personal account for that period of time but I can see how easily a business can go bust due to their negligance.

Being a loyal customer of Barcalys for over 12 years, singing their praises had no effect. I am now moving to Starling bank and I will not look back. It takes only one instance like this and all the good the bank has done is down the drain.