Cathleen Zehnacker

This was my second time using Transferro and I couldn't be more pleased. I had a great first experience during my transfer from Lisbon airport to my hotel and this time it was my return to the airport for my trip home. I made both of my reservations before I left my home for the trip and everything went flawlessly. I had the same driver on both trips and his prompt, efficient, and friendly service were appreciated. But the best part was that I came down to a lobby filled with other travelers waiting for their transfer vehicles and when my driver arrived a few minutes early, and I was on my way before their vehicles even arrived.

Arranging for the transfer from the airport to my hotel and the return transfer my hotel to the airport was quick and easy. Being able to choose the type of vehicle and see exactly what it would cost was a bonus. My driver Rafael Alexandre Morgado Marques, kept me updated as to his arrival at the airport and where he would be waiting to meet me. He quickly escorted me to his vehicle and took care of securing all of my luggage. His vehicle was clean and roomy. We had many animated conversations along the route to my hotel. It was truly a pleasurable experience after a long flight.

Very fast and efficient service. Requested estimates for flights from different airports and received them quickly and informatively. Working with a friend to put together this trip and will forward this information to them.

I have been using Tello for a few years now and find that its rates, connectivity and services are very good. I would recommend that if you are tired of over paying for your cell phone service, that you give it a try.

This rating reflects Agoda’s performance during the dire circumstances the Coronavirus Pandemic has placed customers in. They want us to review a hotel that we have not been able to use and that a friend had booked directly with, for less than the Agoda price.

On March 15th, after the federal government had issued warnings about traveling, avoiding crowds, and maintaining social distancing, I contacted the Francis Marion Hotel via email concerning my reservation and informed them that the event I was planning to attend had been cancelled and was in the stages of being rescheduled to September if the Pandemic was over.

On March 16th, I received their reply: “You will need to cancel directly through the third party that you booked with. I will make a note on your reservation that you are trying to cancel. If you prepaid, you will receive a refund even if it takes past your check in date to get in touch with the third party, just make sure you continue to try. The cancellation will ultimately have to go through the third party. They will issue you your refund.”

On that same day, I sent an email to Agoda, “Due to the CORONAVIRUS Pandemic, my trip is being postponed until September, but I don't know the exact date as of now. I have contacted the Francis Marion Hotel about this change and have provided their answer below. Please consider allowing me to change my reservation as this is a national emergency and I have no control over this situation.”

On March 17th, I received a generic response from Agoda: “With the evolving global impact of COVID-19, we understand you may have concerns regarding your travel plans and may wish to cancel or postpone your booking. We are working closely with our property partners to secure free cancellation where possible... For those who have recently made contact with our customer support team, thank you for your understanding and patience if our response takes longer than usual. Due to the much higher than usual volume, we are currently prioritizing support to those bookings that are within the next 2 weeks.”

I wouldn’t have minded paying a fee for their services, but to be left with no response, options, or recourse is a bad business practice. Who will get the monies, I paid for this unusable reservation?