If I could give Hertz zero stars I…
If I could give Hertz zero stars I would. I rented a van from them on 24/7 and within the van there should have been a fuel card, as fuel is included in the cost and charged on hire.
The fuel card was not available in the van and there was no fuel in the talk, so I reached out to the team to discuss this and they told me to refuel, pay for it and I would be refunded.
I have sent my receipt by email to Hertz and so far, they have refused to refund me. They billed me for mileage and fuel with the rental AND I paid for the fuel.
I am going round in circles with this and getting nowehere fast as the customer service team keep sending me auto replies and it looks like I will have apid for rental and paid for fuel twice.