Disrupted movie due to fire alarm and customer service team not responding.
No response to customer enquiry in 3 weeks, despite 3 chasers. Went to cinema in Edinburgh, fire alarm went off mid screening and we were all evacuated. Expected Everyman to reach out to those affected to refund or reschedule, but when they didn't I politely contacted them. No response after a week, followed up, still no response a week later and have now followed up a few more times but heard nothing. I question if they even have a customer service team. Paid £37 to go see Wicked and still haven't seen the final hour. I won't be surprised if the company eventually goes bust, as people won't pay that amount to see a film if they get no support when things go wrong. Last year I also had an issue with a gift card not working (said it had no balance) and it took over a month to fix. Extremely disappointing, avoid if you can.