Nick Keogh

Why advertise when you don't reply to many messages sent?
Left messages for a number rof days and nothing
Same on Facebook
Waste of time

Really poor customer service and misleading adverts
Delivery time will now be over a month
Shocking way to treat customers.
Buyers beware
Bank and Trrading Standards informed and acting.

Having had issues with this company for over 3 years and trying relentlessly to come to an arrangement I was left with no option but to go to the Ombudsman
I have received numerous threatening letters and texts from debt recovery agents despite being assured many times they would stop until the investigations are complete,which as yet aren't.
I also received an email from Sammy which quite frankly from their point of view is incredibly embarrassing but that's Octopus for you
They just hope you will go away

Not happening
It got to the point a friend suggested I email a TV production company he saw advertising for people who had issues with utility companies
They have been fantastic
They now have copies of hundreds of emails,telephone calls and letters exchanged over a very long period
This is the company that had to write off over £3000 as they could not do their job properly
As far as I'm aware no one got sacked for that hence why the advisors ghave no intention of resolving issues that should have been sorted years ago.
We are going to the very top with this as clearly this clearly have absolutely no regard for it's customers over a very lengthy period
We know we are not the only ones but that will be made clearer in due course
So Octopus,for once are you going to do what you said you had done and stop the threatening communications from these companies you use?
Probably not,as I've found out over the last few years you never do anything you say you will.

Parkingeye have issued us with £600 of penalty notices for parking in Durham at a hotel which we paid for on arrival at hotel
Hotel were fantastic and cancelled them straight away
Lovely Lady I spoke to said they were sick of Parkingeye and wish they didn't have them at all.
Why is it acceptable to try to con and frighten them by your pathetic notices
Embarrassing company.

Update again....
So you think a few words on this platform makes everything ok
Im doing this for other people who you bully into something they are not liable for
Im very active on Social Media and put out many many warnings about this company and I will continue to do so
You also have no regard for the hotels or other places you carry out your "business"
The hotel in question is sick and tired of you and they are left to sort out your illegal activities
They want rid of you due to the amount of hassle you cause them
Let's hope you and your family suffer like you make us do
Shame on every one of you involved
Update...
This shameless set of robbers sent me 3 X £100 "fines" for 3 consecutive days as I stayed at a hotel for 3 days.
Hotel is so pissed off with Parkingeye and said they wished they had no involvement in their operations
What a vile company
Intent on trying to scare people into paying fees they have either already paid or never needed to
Recent experience was in Durham
Arrived at our destination immediately paid for 3 nights parking
The hotel know this and so did we
Had a fabulous stay and 3 days after arriving home this disgusting horrible company try it on to get £100 out of me
Straight away spoke to the hotel concerned who said they were sick and tired of Parkingeye doing this
Fee cancelled as paid in full on arrival
How do you scumbags sleep at night trying to scare people into giving you money they don't owe.
Vile creatures every one of you.
Will be reporting you too.
Thieves no...you are worse than that.

You will never get another penny off me,my family or friends
You should be ashamed of yourselves
I will make as many people aware of what you are doing
Shame on every one of you.

Without doubt the worst utility company I have dealt with in nearly 40 years of paying bills.
Customer service is shocking
Not interested in listening to you
Was over billed when leaving which I brought to there attention but instead of sorting it out I started getting letters from debt collection agencies
Called again and was assured it would stop but no it didn't.
I would not recommend this company in any department whatsoever.
Only good thing is I am now finished with them for good and I know I have helped and will continue to help hundreds of small businesses from joining this very poor company.

What an awful experience at Halifax Bridlington Branch
Met by the Gestapo at the door
3 advisors wandering about but no counters open
Look at you like you are something on the bottom of their shoe.
Young girl who "helped" me was ignorant to what I was saying
Ill informed and generally unhelpful and not prepared to listen
It's OK stating things off a hymn sheet but sometimes you just need to listen and understand what I wanted
Convinced me to finally get away from this place
If you don't want humans to come through the door just shut the place down
Embarrassing at best

As you know Erika i tried to get this sorted with Chloe who decided to ignore me.Then with you again ignored me.Now Meg who i asked to call me but couldnt be bothered
Poor by Octopus Energy again.Havnt exactly shared all the facts have you Erika?
Having been contacted by Chloe who assured me she would be there until the end to sort out my billing issues,she decided to ignore me despite sending an email stating what she would do.
Erika then took it over and she promised she would deal with this until the end.
Chloe promised full resolution including a compensation offer after more than 2 years of trying to get this resolved.
She didn't send anything but ignored me.
Erika has pretty much done the same.
I have emails from both stating what they were going to do.
Having already had to write off over £3,000 you would have thought they would want to get this closed down.
This sorry situation will be showing on TV very soon if Octopus Energy don't get it sorted.
My Solicitor is preparing action in the very near future.

I have now been trying for years to resolve a billing issue with Octopus Energy.
They are that bad that they had to write off over £3000 because no one would deal with it.
I have tried many times to be ignored time and again by many different advisors.
My complaint was shut down by one of the advisors without any agreement being made.
The latest advisor to tell me they were going to see this through to the end,Chloe, has now decided she can't be bothered and has decided we are deadlocked.
I'm not and never have been.
No longer answering emails,although that is nothing new.
The stress and anxiety this company has caused me is incredible and no one should be treated this way by a utility company.
I've had promise after promise and always get let down.
Fancy adverts on the radio about the amazing customer service are not true in this case and I know I'm not the only one.
Fortunately a consumer programme are taking this up for me and if I don't get a resolution very shortly this will be on television in the very near future.

Typical Hyundai
Recall because of faulty units fitted, again.
Booked a time online as it suggested with a drop and wait facility
Get a call to say they don't do that even though it's an option given at the time
I will have to drop the car off for the day.
Nearest place is almost 20 miles away.
Woman on phone not in the slightest bit interested
See what a Manager has to say
From day one at the main dealer it's been nothing but hassle
Will never buy another car from this manufacturer
Changing the sound of your name means nothing
Changing the way you treat customers is far more important.

Why dont you just answer the questions?
I passed on all the information you requested
Why dont you just answer the questions i have put
Why do you lie to customers?Customer service is shocking
My item was lost,this lot blamed the courier but now I've interacted with them I'm not sure the even sent it as no proof.
Tracking did not work even though it said it had it on the listing
I've asked them the same question over half a dozen times now and no one will answer me
Why do you say you have tracking when you don't?
Why did your last email say it was out of your control but it clearly wasn't?
Do you have to be doshonest and evasive to work for your company?
See if any of these questions get answered
Guess I'll be back on here very soon for updates.

Why dont you just answer the questions ive asked before?
Why do you say there is tracking when that is blatantly not true?
You enjoy being dishonest?
Bought a DVD from this company on 6th of January 2025
Tracking was provided but did not work
Seems this company do not know how to tell the truth about how they deal with customers
Keep blaming everyone but themselves
It's the courier...they've lost it
It's Ebay....not our fault
Don't use this company
Not been honest from the first minute.

If you couldnt find any orders to the number i provided why did you then reply regarding the isuues highlighted?
Why dont you just tell everyone why you think its acceptable to lie to people constantly?
Just answer the question
Why do you say there was tracking on the parcel when there wasnt?
Why are you happy to lie to customers?
I will continue leaving feedback until you address these issues
So if you cant find my order how can you refund me?
Someones telling porkies here....
I have sent you the information requested
I am not happy to yet provide my phone number as I don't kmow if you are a legitimate company
I look forward to your reply
I ordered a DVD on the 6th of January at 7.03pm on your Ebay site
The delivery date was 9th January
The item did not arrive and the tracking did not work despite you assuring us tracking would be avaliable
Despite several messages sent you have decided not to even bother to get back to me to offer any kind of explanation
Shocking way to treat customers
Was a gift for someone but sadly that day has well and truly passed
Will never use again or recommend to anyone.

Aimee?
What did i say about not doing messages that kind of way
You have my phone number just call me...
After speaking with an Advisor,Ali,on Friday
I was assured I would be contacted by Manager on Saturday
Could you please tell me if Ali lied to me or your Manager couldn't be bothered to call as agreed?
Don't bother sending a bit link
You have all my details and how to get hold of me
Case number is IMP-141091644

1 star as I can't give 0 stars
BT Business clearly have not learnt any lessons from previous dealings with them
Advisors are so ill informed and bordering on telling lies time and again that's when you finally get through
Over 2 hours in 3 attempts
So this time it's all about billing
My bank in it's wisdom decided to transfer my account to another account but did not do the direct debit transfers
I sat here with my partner and went through every one of them.and spoke to each and every company to get direct debits set up
Everyone was fine except for....guess who?
Of course good old BT Business
Now they strangely have no recollection of my call
Was promised direct debit info be sent but no
Paid all my bills when arrived to now be told they want 2 X £40 "late payment" charges
Yes.....you couldn't make it up
Why did I let them talk me into renewimg with them
Please BT read these reviews
They are embarrassing and show the contempt you have for us hard working small businesses
Don't bother sending some bit link to reply to
I'm the wrong side of 50 and a good old telephone call is preferred....if you can be bothered.
Will update soon...or not!!
Account number is GP00851130
Just so you know who I am.

Poor customer service
If you are so busy and getting so many queries get some more staff
Will be moving on very shortly app as bad as staff
UPDATE☆☆☆☆
Matt thinks it's acceptable to ignore someone needing help
Cheers Matt you've just made my mind up to leave Chip
Clearly you have no interest in helping customers

I contacted Everflow regarding my bill and setting up a new direct debit after changing accounts
26th of November I sent it and finally got a reply on the 5th of December
Email was from Jill who is a Lead Advisor
Sadly after emailing back she decided she couldn't be bothered to get back in touch as requested
Still waiting to get this sorted instead get threatening text message
There is a place on this message to request HELP but doesn't work
Just asks me to oress STOP and they will charge me for it
Hopefully this time someone will be in touch to resolve my issues

Customer Service is shocking
No one replies to emails or calls when requested.
Send bills that are way too high for usage at this time of year.
Made a payment today after trawling Internet for bank details
Now I've done this maybe someone can be bothered to get in touch.
Won't be holding my breath.

Gets worse not better
Porr advisors keep you waiting for a response and wont answer simple questions.
Passed from one advisor to another with no resolution
Mettle was fantastic but then they decided to make us move our account but with very little notice and did not swap over Direct Debits.
Response is very slow compared to what it used to be and instead of solving issues almost immediately like they used to do wont even answer simple questions.
3 advisors today and all they do is avoid what you want to know and raise a complaint
One was raised before but that was a waste of time too.
A once truly brilliant institution is now very poorly staffed and customers railroaded into swappi g accounts with very little notice and no help at all
Stood in a Post Office que for half an hour today to be told i could no.longer use my card to pay in cash.
Thats fine but why couldnt Mettle be bothered to tell us this
Running a small business is hard enough without all this on top.
Will be moving as soon as possible.
Avoid this place now,might be free but staff poor and information very sparse.