Sandra Young

United Kingdom

Reviews

Review of Otrium

Rated 1 out of 5 stars

Little bit worried as my personal…

Little bit worried as my personal information is actually coming up as someone in Rotterdam!…I am in Scotland.Checked today for a refund ,long wait!,and noticed it.Hope it not a security breach on my personal information.Still no reply from Otrium on what i think is a serious problem .Won’t be ordering until resolved…if at all now.

October 24, 2023
Unprompted review

Reply from Otrium

Thank you for sharing your concerns with us. We're sorry to hear about your recent experience and understand your worry regarding the personal information display issue. We take the privacy and security of our customers' information very seriously. Rest assured, the glitch you may have experienced has been corrected. Our team is also working quickly to expedite your pending refund and improve our response times. Please feel free to reach out directly via our customer service channels for immediate assistance. Your patience is valued as we resolve this matter.

Review of Wayfair UK

Review of Archers Sleepcentre

Rated 5 out of 5 stars

Great customer service,special thanks…

Great customer service,special thanks to Livingstone team who all went above and beyond to help me choose best options

June 4, 2022

Reply from Archers Sleepcentre

Hi Sandra,

Thank you so much for the five star review!

We appreciate your business and value you feedback. If there is anything else we can do for you, please let us know!

Kind Regards,
Archers Sleepcentre

Review of Wowcher

Rated 1 out of 5 stars

I ordered an item and paid for it on…

I ordered an item and paid for it on jan 30th 2020 with delivery promised by 5th feb.I have sent emails and still have no answer when i can expect it.It is extremely upsetting that there is noone bothering now they have the money.I have never used this site before and would urge people not to.

February 25, 2020
Unprompted review

Reply from Wowcher

Good afternoon Sandra Young,

I am sorry to read your complaint today.

You will not be aware, but you have a case ID on email, and every time you open a new query regarding the same issue, you will create another case which makes the progress harder to track and you stand to duplicate actions already taken and possibly delay your resolution.

Please be assured that I have just taken ownership of 1 of the cases you have opened and contacted you by email. Please respond only to that email trail so I can assist you further.

Kind regards, Erica