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Ann D

United Kingdom

Reviews

Review of Evolution Solutions

Rated 5 out of 5 stars

The whole process was really easy from…

The whole process was really easy from start to finish and my charger installed within a week. The sales team and installer were really polite and professional

December 12, 2024
Unprompted review

Reply from Evolution Solutions

Hi Ann, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience throughout the process and will be sure to pass this feedback to the sales team and the installer. Thanks for choosing Evolution Solutions.

Review of Lookiero Italia

Rated 1 out of 5 stars

Delays delays and poor customer service

Had a box in May, returned items I wasn't keeping using DPD as per lookerio instructions. Ordered another box and the lead time was 2.5/3 weeks which is rather long IMO. Due date was 4th June. 11th June and no box so contact customer service.

Get a response they have a policy of not sending new boxes until they have the returned items back so have not processed my order even though it was showing as due on 4th and DPD tracking shows ive sent my returns back.

So now going to send my box but it won't be due until 30th June another 19 days and basically tough thats as good as they can do. This will be 6/7 weeks from ordering the box. Knowing English weather by the time I actually get the box (I wanted spring/summer stuff) the weather will have changed and I'll need jumpers again.

June 11, 2021
Unprompted review

Reply from Lookiero Italia

Hi Ann,
Thank you for your review.

We are deeply sorry about the delay of your new order and fully understand your disappointment.

We are currently working really hard to set a new return system with the DPD to make sure that the delays they are currently facing will not affect our customers and their new orders.

We will hope that you will be able to enjoy some nice and summerly selection which will arrive in your new box by the end of June.

Once again, our sincere apology for the inconvenience caused.

Kind regards,

Lookiero CS Team

Review of Knotty Knickers

Rated 1 out of 5 stars

1st order never arrived, poor customer service

Signed up, parcel didn't arrive, customer service poor they don't send with tracking. They say they can't investigate unless you have a live subscription which means if it falls over a payment date they will just try and take more money. Don't bother

September 22, 2020
Unprompted review