One star is too much. This company engages in fraudulant advertising. There is no indication on their website that they are in China, only a phone number with a California area code. I ordered a pair of dog boots that did not stay on. I was permitted to return them but they never provided a return address. After four days of continued emails they finally gave me a return address in CHINA which would cost more than I paid for the boots. I brought this to their attention and another 4 days went by before I received an email appologizing for the inconvenience but no refund and no USA address. Their return policy clearly states that returns will be honored if product is re-salable, but there is no indication that products need to be returned at the customers expense, to CHINA. They also do not answer the phone.
This is a very important website. For us, as small time, family breeders, it means a lot to be able to connect with others who are dedicated dog owners, but who are not professional breeders. The customer service is great. It may take a few hours for them to respond, but they do and they are very professional.
November 13, 2024
Unprompted review
Reply from BreedYourDog.com
Thank you so much for your kind words and thoughtful review. We’re glad to hear the site has been valuable for connecting with like-minded, dedicated dog owners. Supporting small, family breeders like yourself is at the heart of what we do.
We appreciate your patience with response times and we are always working to make sure everyone gets the help they need as quickly as possible. Your feedback means a lot and helps us keep improving.
I order two of the bras. While they were comfortable they were not complementary for me. The return process was easy. Thank you for your excellent customer service and customer friendly policies. It means a lot.
The site is a waste of time. Some of the ads are ten years old. I've reached out to several dog owners with all the credentials needed for a dog owner to trust in our inquiry and have not had a single response. The ads and the dog owners posted need to be vetted. NPI
December 15, 2023
Unprompted review
Reply from K9stud
Hi, I am so sorry for your bad experience. Some of the breeders do not remove their ads but keep their membership active because they have repeat litters. Please get with us by emailing us and we will make it work for you.
If I could give this company zero or negative stars I would. They have zero customer service if there is any problem with your order. You are dealing with an automated system. The website states "24/7" customer service. That's a complete lie. I ordered a product on sat morning, and one hour later realized I had order the wrong product. I tried to contact them by phone and by their email contact site and got only automated replies. I tried multiple times. They no longer have a live human in CS. I then received the product (it had not shipped when I tried to cancel the order) with no invoice or return option label. Tried to contact them again and "noreply". Stay away from this company.
February 11, 2020
Unprompted review
Reply from iHerb
Dear Valued Customer,
We would like to take this opportunity to apologize for this unfortunate incident and the poor customer support it appears you received. There is no excuse for this matter and we obviously fell below our high standards at iHerb.
However, we can assure you and every other valued customer that we do not employ any automated bot system for customer service. All customers are interacting with live agents. Also, we offer "24/7 Support" for all of our customers through email support. Regarding live chat support, although it is provided for many languages and markets, some markets are only supported during their local business hours. If this is the case, when a customer goes to chat with an agent, a message will be displayed stating when the chat support will be available for that country. We encourage customers to contact us through email support if that is the case and they will be responded to shortly. We will look into opportunities to communicate this more clearly to some markets without 24/7 chat support since, as you have pointed out, our communication of this limitation to certain markets can be improved.
Regarding the order of concern, we would love if you gave us another chance to show you just how great our customer service can be and why millions of customers around the world choose to purchase their healthy lifestyle needs from iHerb. In order for us to do so, we kindly ask that you contact us at appsupport@iherb.com. When doing so, please include your iHerb account email and the order number of concern. Once we receive this, we will gladly provide you with amazing service and make this up to you.
We want you to know that your feedback is valued and, if you encounter any issue, it is a priority for us to help you. We eagerly await your email!
