Anne

We appreciate your positive feedback. We're happy to hear that you are very happy with your recent purchase, that you received your order quickly, and that the quality is good at a reasonable price.

Dear Anne

Thank you for your review.

I am sorry to learn of your disappointment with the jacket. I have forwarded your feedback to our products team as we work hard in order to offer products that are fit for purpose and loved by our customers.

I have ensured that you will receive a full refund on the order without deductions. I have also sent a gift voucher to you as a gesture of good will. When you are ready to make use of this please call us on 0161 286 4321 and we will be more than happy to apply this for you.

If you are satisfied that we have resolved your query would you please consider amending the star rating of your review?

Kind regards
Tom

Cotton Traders Customer Care

Thank you for your feedback Anne. We're glad to hear that your items arrived promptly, but we’re sorry to learn that the shelf life appeared shorter than expected. We’d like to clarify that some of our suppliers uses a different date format than what’s typically used in the UK, which can sometimes cause confusion.

We value your satisfaction and are here to help with any questions about product details or date formatting. Please don’t hesitate to reach out to our team if you’d like further assistance.

Kind Regards,
First Aid 4 Less Customer Service Team

Good afternoon Anne

Thank you for your review.

Excellent service is exactly what we aim for so it's great to hear that's what you received!

Thanks again

Katie
ao.com