David

I’ve taken time to analyze this project deeply, including direct communication with the founder. The website looks great. The messaging is confident. But behind the style? The structure is worryingly hollow.

They claim to be active since 2012 — yet the domain was only registered in August 2013.
They claim full operations since 2018 — but the company was incorporated in 2022 as a UK LLP, a structure that offers no financial licensing or user protection.
And after 3 more years of product development and marketing, they still say:

“We’re just getting started.”
“We’re working on it.”

🚨 Red Flags:
• The company is not regulated by any financial authority.
• There’s no Proof of Reserves, no insurance, no third-party audits.
• Users sign nothing — they just transfer funds without any formal financial contract.
• The only public face is “Eugene Netso” — a pseudonym. His real name (Evgenii Kuznetsov) is disclosed only in backend legal filings and private replies.
• Two other company members are listed in the UK LLP register, but they are also Russian nationals and completely absent from the public-facing site.

The entire operation hides behind branding and storytelling — not behind financial frameworks or clear governance.

Having observed platforms like MindCapital (Gonzalo García-Pelayo), CashFX (Oscar Lopez), QubitTech/QubitLife (Greg Limon), and Om Mantra (Julien Chatti), I’ve learned that charisma is not compliance.
They all had bold narratives — and they all disappeared with user funds.

EarnPark currently offers no verifiable foundation that would justify trust.
No matter the design, the “DeFi roadmap,” or the token promises, all the risk is transferred to the user — and none of the accountability remains with them.

❗ Don’t confuse polish with protection.
❗ Don’t confuse words with warranties.
❗ Don’t be the liquidity of someone else’s experiment.

I’ve rarely seen a platform promise so much and deliver so little.

Plutus advertises 3% cashback, but in reality, that’s just not what you get. The cashback is paid in PLU tokens, and their real value is often way below 3% — more like 0.5% or less once you calculate it properly.

Same story with Perks: you choose something like Spotify, expecting a refund — but again, you’re getting PLU, not euros, and it’s not usable outside their closed system.

You can swap PLU, sure — but at a terrible exchange rate, making it nearly useless.

The customer support is friendly, but the only answer you’ll get is “It’s on our roadmap.”
Well, that roadmap dates back to 2023, and not much has moved since then.

Let’s summarize:
• No Apple Pay support
• No offline payments possible with virtual card
• Virtual card doesn’t work, and the physical card costs ~€9.99
• If you downgrade your plan, your account goes “frozen”, and you’re locked out of the app — including your balance
• Cashback is trapped — you can’t spend it on anything unless you exchange it at a loss

In theory, the 3% crypto cashback sounds amazing — truly unique in Europe.
In practice, it’s barely functional and not even close to competitive with platforms like Bybit, Revolut, or Nexo.

Maybe I’ll revisit when the platform leaves alpha mode. Until then, it feels like 2021 tech in 2025.

It’s incredible how a company like Facebook (Meta) keeps getting worse. I don’t use Facebook as a regular user but strictly as a developer. My old account stopped receiving admin notifications, making it impossible to manage permissions.

To work around this, I created a new account, and while I now receive admin notifications, my account is too new to create an API. Meta forces interaction on the platform, with no dedicated entry for developers who just need API access without using Facebook socially.

To make things worse, I tried to contact Developer Support, but even that access is blocked by Facebook’s algorithms. This system is completely broken, leaving developers stuck with no way to move forward. Meta needs to rethink how it supports the developer community.

I want to share my experience with the platform autosnipe.ai to warn potential users.

After depositing a small amount to test the service, I found that while trades were executed, the platform requires additional fees to sell them.

It’s also concerning to note that this platform is neither registered nor regulated, raising serious doubts about its legitimacy.

If the platform shuts down suddenly, recovering invested funds would be impossible.

It’s disappointing to see some promoters recommending such unsecured platforms through affiliate links, profiting from users’ trust without guiding them toward safer and regulated options.

I strongly advise exercising caution and turning to recognized and regulated platforms to ensure the safety of your investments.

I placed an order to Mallorca on 10.01, and it arrived after one week via DHL without any issues. The only improvement I’d suggest is updating the backend of iPill, as it feels a bit outdated and could benefit from better tracking integration and notifications. Otherwise, everything was great!

I have been using Gate.io for over a year now. While I’ve encountered issues with bots in the past, they were resolved efficiently. At the time, customer service was a major weakness but had improved because responses became faster. However, the underlying support team remains incredibly slow, and solutions are still lacking.

One significant issue is the lack of a proper ticketing system. The platform relies heavily on chat support, and if they are overwhelmed with requests, you may never get a reply. Even after several days and repeated follow-ups, I still didn’t receive clear answers to my initial problem.

Original Issue
A few weeks ago, 4 of my bots were automatically closed by the system without my approval. The system showed that I had manually closed them, which wasn’t true. The funds remain locked in the purchased Futures assets and not in USDT. In addition, I lost access to the Future bots entirely, and as a result, I can’t sell or withdraw my assets. My trades are completely stuck.

This is a severe technical issue on Gate.io’s side, and it’s unacceptable when dealing with real money.

Update – 24 December
After multiple attempts, I finally managed to move my case forward by contacting chat support again. They provided me with a link to open a ticket. However, the response I received from the support team was vague and unhelpful. I was informed that my account was restricted due to regulations in Spain.

What is completely unacceptable is that Gate.io did not notify me in advance about these restrictions. I wasn’t given any opportunity to close my bots beforehand—this happened abruptly, in the middle of a highly volatile crypto market. I had been running bots for nearly a year without issues, and now they’ve been forcibly closed without my consent.

To make matters worse, the funds remain locked in Futures positions that I can no longer access. A support agent even asked if I wanted them to close the positions for me, but I declined because the trades are currently at a loss. This situation is costing me money, and it’s all due to Gate.io’s lack of communication.

Final Thoughts
Gate.io’s platform is well-designed and easy to use, but your communication is abysmal. While your chat support responds quickly, there is no effective action or resolution behind it. The disconnect between chat agents and the support team is frustrating and unacceptable.

Furthermore, the comments left here on Trustpilot by Gate.io serve no purpose. Even after providing my details and user number as requested, nothing happened as a result of their reply. This kind of response is unhelpful and insincere.

You must improve your communication and provide users with clear, timely notifications regarding account changes or restrictions. I will no longer trade on Gate.io, and I will be warning my friends to avoid similar issues. This level of service is unacceptable, especially when dealing with financial matters.

I’ve been trying out GoSplit for a few weeks, and it’s been disappointing. The access I purchased doesn’t work properly, the shared group chat has been silent for days, and customer support is unresponsive despite multiple messages. This platform is falling short of expectations.

Update 9 November: Still haven’t received any response from the user or support. I requested a reimbursement, but there’s been no reaction or feedback either.

My experience with Spliiit is mixed. The idea of the platform for sharing subscriptions is good, but the users offering services are not adequately controlled, allowing them to do as they please. I subscribed to a YouTube subscription, but you are only allowed to join a family once a year. However, the user who invited me kicked me out after only three weeks, claiming they wanted to add a friend instead. I believe the rules should be stricter.

Additionally, many users simply don’t respond when you subscribe, meaning you’re not added to accounts that are already paid for. Again, it seems that no efficient process is in place to manage this. The automations on the platform work well, but everything related to human interactions is poorly managed. When speaking to customer service, I didn’t get much clarification, and eventually, my emails were ignored altogether.

This is my feedback after one month of using Spliiit.

I recently opened an account with Revolut a few weeks ago, and I am extremely disappointed. I live in Spain, and I am a French national. I pay my taxes in Spain and I am a resident in Spain. Despite this, I keep receiving messages asking for my French tax number in addition to my Spanish tax number, which I do not have.

I have tried to delete these messages numerous times without success. Additionally, there is no way to contact customer service through chat or any other media within the app, even though the help section states that it is possible. I have attempted to reach out at least ten times without any luck. This experience has been frustrating and unacceptable. There is no way to contact you!

Update after your answer on 18.06.24:

I received a popup message from the Revolut app after this review. Unfortunately, no one has contacted me so far, and your tutorial does not help as the issue stems from your app being illogical by asking for two tax numbers because you upload a document from a country where you do not live. I have sent an email to support to ensure my case is handled correctly. Not having a contact chat inside your app is frustrating; there is no way to contact you through the question search either. I hope this will improve.

Unfortunately, ViVid Bank is no longer the same since the management change. The IBAN, which used to be Spanish, is now German, complicating some national transactions as I live in Spain. I needed a local IBAN number, as initially promised, and not a German one.

Moreover, my credit card is no longer accepted by Apple and Spotify, which is unacceptable for such widely used platforms. I contacted customer service to resolve these issues. Unfortunately, the agent initially struggled to understand and insisted that it was due to my settings. As a web specialist, I had to explain the problem in detail and insist that he pass the information to his support team.

For now, I cannot use this bank account because it blocks some of my essential online payments. It is very frustrating, and I will not recommend ViVid Bank until these issues are resolved.Disappointing After Management Change at ViVid Bank

Unfortunately, ViVid Bank is no longer the same since the management change. The IBAN, which used to be Spanish, is now German, complicating some national transactions as I live in Spain. I needed a local IBAN number, as initially promised, and not a German one.

Moreover, my credit card is no longer accepted by Apple and Spotify, which is unacceptable for such widely used platforms. I contacted customer service to resolve these issues. Unfortunately, the agent initially struggled to understand and insisted that it was due to my settings. As a web specialist, I had to explain the problem in detail and insist that he pass the information to his support team.

For now, I cannot use this bank account because it blocks some of my essential online payments. It is very frustrating, and I will not recommend ViVid Bank until these issues are resolved.

I’ve been using this platform for a while now, and while it offers promising features, I’ve encountered major frustrations with the customer support. Attempting to contact them through chat has proven futile, with hours passing by without a response. The queue wait time stretches indefinitely, leaving me hanging. Even after submitting tickets, weeks pass with no resolution, and when I finally receive a response, it’s either incorrect or completely unrelated to my issue. While the platform itself is intriguing when functioning properly, the lack of efficient and effective customer support seriously hinders the overall experience.

Updated response to your reply: Be cautious, here as well you're responding without proposing a solution but by confirming what I have already written that I have done! The quality of your response must be urgently improved; otherwise, it will cause a lot of confusion!

They have users who are promoting services that are scams. For example, this user, Ammad Ali, who left a positive review on this page, is promoting services through ucompares.com, which are known to be scams where people are losing significant amounts of money.

He realizado un pago a tiempo el 31.01., y la transferencia fue recibida correctamente. Sin embargo, están intentando debitarme la misma cantidad durante varios días y hoy me están cobrando un suplemento de 20€ por impago, ¡a pesar de que ya he pagado! Envié un mensaje en el backend el 01.02.24 y hoy, el 6.02., y aún no he recibido respuesta hasta el día de hoy.
Contrato n° 030004132275

08.01.24: It has been several months since I've been running spot bots, and since last Monday something change, and every night at the same time, some of them are terminated without having a real reason, causing me to lose a significant amount of money. I immediately opened a ticket, received a request for information, but haven't heard anything since.
Ticket: 1004519

Update: 17.01.24: The bots stopped trading and closed every night at the same time for a week, resulting in a total loss of 1/3 of my investment because they closed in negative. The ticket is still open, but I've received only a minimal response. I asked for explanations regarding the bot's errors despite months of functioning, yet there has been no response from customer service on this ticket for another week. Some bots continued to operate without interruption.

(20.01.24: Feels slowly like gate.io is an escrow company - no answer or feedback about they bot issue)

16.02.24 - It's nice to see that something is moving by writing public reviews; it's a pity that this did not happen before reaching that level. Thanks a lot for crediting the losses I already have on my account; I really appreciate it and will, of course, change my review from 1 to 4.
-1 because the expert support is really slow, and my ticket has been unanswered for months.
REPLY TO AMPL/USDT bot: The bot was working for months with testing first for another few months and never had any issues like that. Nothing changed from AMPL's side, and the rebase was always there, so it must be a change that happened from your side. Suddenly, all my trades were closed in a few days. Will the bot work again like before, or are you not able to make a bot work with AMPL? If not, I advise you to hide this bot when it's not working properly.

Unfortunately, I encountered a challenging situation while attempting to transfer funds to Crypto.com. As a former Revolut Business client, I had to close my account for administrative reasons. Regrettably, Crypto.com does not accept transfers from a business account to a private account, which hindered my transaction. Despite my efforts to resolve the matter with both Revolut Business and Crypto.com, my funds remain in limbo. This inconvenience has left me unable to access my funds, with the looming closure of my Revolut Business account adding to the urgency of the situation. I hope this feedback encourages a smoother resolution process for similar cases in the future.

No, I've contacted your team about 10 times! In three weeks, I haven't received a single respinse, and there hasn't been a solution up to this point. Your chat team consistently lies by falsely assuring me of a response within 24 hours, which has yet not happen!

I had been a client of Revolut Business for 4 years, and due to administrative reasons, my account was closed, which I understand. Following the closure, I attempted to transfer the remaining balance to another bank, Crypto.com. However, I overlooked the fact that Crypto.com only accepts transfers between private accounts with identical names. My Revolut Business account was under a business name, creating an issue. It has now been two weeks since my funds were no longer accessible through Revolut Business, and Crypto.com is reluctant to accept the transfer, aiming to return the funds. I've attempted to clarify the situation with Revolut Business, but they redirect me to Crypto.com for resolution and crypto.com does not give me support. As a result, my funds are inaccessible, and Revolut is set to close the account in a few days. I aim to provide a professional review without divulging excessive details, yet expressing a negative experience.

Pas de réponse à plusieurs messages envoyés à travers votre application et réponse automatique. Par exemple du 26.09.23: Nous avons bien reçu votre demande (dont le numéro de suivi est 187235). Les agents du Support vous répondront très bientôt ! Ou 149173 du 06.04.23 et pas de réponse jusqu'à ce jour.

- 2 étoiles pour le service client qui ne répond jamais a plusieurs messages envoyés.
- 1 étoile pour les publicités Molotov qui fonctionnent très mal, bloquent, et sont 2/3 fois trop fortes par rapport au volume normal (surtout la nuit).
+ 2 étoiles pour l'application.

En attente d'une amélioration

Customer service end chat when they don’t have an answer to your issue. I do not get my money and this is how they handle me because they do not had an answer. This happen 3 times in a row…

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