Simon

Hi Simon,

Thank you for sharing your feedback. We want to clarify a few points: Moonspin is an independent sweepstakes platform, owned by Solar Bloom LLC, and is not affiliated with any other sweepstake sites. We also do not share ownership with any other sweepstake casino.

All our games come from reputable providers and are certified for fairness, ensuring outcomes are based on chance. We understand how frustrating it can feel when wins don’t happen as often as hoped, but results are completely random and never influenced by the platform.

If you’d like us to review your account activity for peace of mind, please reach out to our support team at support@moonspin.us. We appreciate your feedback and the opportunity to improve your experience.

— The Moonspin Team

We understand how disappointing it is to spend money without triggering the scatter bonus spins — that’s definitely not the experience we want for our players.

Thanks for sharing your feedback. Please reach out to us at support@lonestarcasino.com so we can review your account and assist you further.

Best regards,
LoneStar Support Team

Hello Simon,

Thank you for your feedback. We understand that losing streaks can be frustrating, and we are truly sorry to hear that your recent sessions haven’t been enjoyable.

Our games, as well as those offered by our trusted partners, use advanced technology to ensure that every spin produces completely random outcomes. This means that both wins and losses are part of normal gameplay.

We want you to have a great time while playing, and your satisfaction is very important to us. If you ever have questions or need assistance, please don’t hesitate to contact us at support@zulacasino.com.

We understand how frustrating it must be to be locked out of your account for so long without clear answers. That’s definitely not the experience we want for our players.

We’d like to help resolve this for you. Please reach out to us directly at support@realprize.com with your account details so we can investigate and work toward a solution.

Thank you for your patience,
RealPrize Support Team

We’re sorry to hear about your experience and understand how frustrating it can be to come close to the redemption threshold without reaching it. As outlined in our Sweepstakes Rules, the current minimum for redemption is 100 Sweeps Coins, and at this time, we do not offer alternative payout methods like partial redemptions or gift cards.

Slot outcomes are determined by a certified Random Number Generator (RNG), and while wins aren’t guaranteed, we strive to create fair and entertaining gameplay. If you’re experiencing lag, we recommend clearing your browser cache, switching networks, or using a different device to improve performance.

We appreciate your feedback and will share your concerns with the team as we continue to improve the overall player experience.

Best Regards,
The Money Factory Team

Hi Simon,

We’re truly sorry to hear about your recent experience and understand how disappointing it can be when gameplay doesn’t go your way.

Please know that all of our games operate using certified Random Number Generators (RNGs) in line with industry standards, ensuring fairness and unpredictability for every player. Outcomes are not influenced by purchase amounts or play history.

Hello Simon,

Thank you for your positive feedback. We're dedicated to maintaining high standards and ensuring our players have an enjoyable experience. Your satisfaction is our priority.

Thank you for taking the time to share your experience with us.

We’re genuinely sorry to hear that you haven’t had the experience you were hoping for. We understand how discouraging it can feel when gameplay doesn’t go as expected, especially when you're a consistent and dedicated player.

Your loyalty, especially in collecting daily rewards and engaging regularly, does not go unnoticed. While we can't influence outcomes, your feedback is incredibly valuable to us, and we are always working to improve the experience for our players.

-The MegaBonanza Team

Hi Simon,

Thank you for sharing your thoughts with us and we apologize that your experience wasn’t as expected. Your experience is valuable to us, and we’re dedicated to ensuring fairness in our games. If you have any suggestions, you can share them with us at support@pulszbingo.com.

Regards,

Shannon

Hi Simon, 

Thank you for your patience and for bringing this to our attention.

We understand that your previous gameplays were not favourable for you. However, we want to assure you that here in Jackpota, the operation of our games involves no human interference with a Random Number Generator system that powers results. We use a specific algorithm, which is a closed system that is safe and in line with the industry standards. Hence, we are confident that results are unpredictable as there is absolutely no way we can influence, make it rigged or tamper with gaming outcomes.

All the best,

We understand your concerns and want to assure you that SpinQuest is committed to providing a fair and transparent experience for all players.​ We pride ourselves in having the highest RTPs available for each game on our website

Each individual game includes its RTP (Return to Player) value in the info section, along with details about gameplay and features. All of our games are also certified for Random Number Generation (RNG) to ensure fair and unbiased outcomes.

Hi Simon​ ,

Thank you for writing us a review.

We appreciate your feedback and understand your concerns. Your experience is important to us, and we want to ensure we address any issues you've encountered.

We'd love to emphasize that Trustpilot is a completely independent third party website that collates reviews from different customers using out platforms. 

Moreover. I am really sorry to hear about the result of your game. I understand that your previous gameplays aren't favorable for you and we assure you that the operation of our games involves no human interference with the random number generator that powers the result, hence, results are unpredictable.

It uses a specific algorithm that is in line with the industry standard and in no way linked to the play patterns of players.

Our games come in a range of volatility (between low and high). Low volatility means that the game has a higher frequency of winning rounds with lower amounts, while high volatility games have less frequent winning rounds with higher amounts of winnings.

Nevertheless, we all know that slot games are a combination of luck and game volatility. At the end of the day, not all spins are a guaranteed win. As they say, you win some you lose some. We never know when luck will smile upon us. But we assure you that here in Spinblitz.com we are committed to ensuring that our games are fair and fun. I’m sorry if the results of the games didn’t meet your expectations, however, I’m sure you’ll have a stroke of good luck when you least expect it.

If you have questions, please feel free to contact us via live chat or email us via support@spinblitz.com! We wish you well.

Hi Simon, 

Thank you for taking the time to share your thoughts. We appreciate your feedback and understand your concerns regarding the perceived unpredictability of our games.

Our games come in a range of volatility (between low and high).
Low volatility means that the game has a higher frequency of winning rounds with lower amounts, while high volatility games have less frequent winning rounds with higher amounts of winnings.

We want to assure you that our games are designed to provide an engaging gaming experience for players. The outcomes are determined by a random number generator, ensuring unpredictability and fairness.

We understand that gaming preferences vary, and we value your input as it helps us continuously improve our offerings.

Our commitment as a social gaming site is to create an inclusive and enjoyable environment for all our players. If you have any further concerns or queries, please feel free to reach out to our Loyalty Customer Support on support@playfame.com 

Thank you for considering our platform, and we hope to have the opportunity to enhance your gaming experience in the future.

Regards,

Hello Simon! Thank you so much for sharing your experience with us. I’m really happy to hear that you’ve had some great wins and successful redemptions with us in the past. Our games are designed for entertainment, and like any game of chance, results will always vary. I’m genuinely sorry to hear that your recent gameplay hasn’t been going your way. If there’s anything we can assist you with, please reach out to our Customer Support Team—we’re here 24/7 to help!😊