Not the best experience, but not the worst!
Not the best experience so far, smart meters installed for gas and electricity by previous owners, and while electricity one is working as supposed to, gas one doesn't do anything remotely smart. Always getting reminder emails from Scottish Power for readings, with an annoying "to stop these reminders, get a smart meter installed!" suggestion... Called Scottish Power a few times to ask why this isn't working, and been told every time that our area is having problems with their gas smart meter connection, and hopefully next update will fix this. Still not fixed... Then when it was time to choose a new tariff, I chose one as soon as I received that notification. Very poor experience with their mobile website, but I understand that happens, so not a problem... A week later another reminder to choose my new tariff. I tried again, as I thought must've been a technical issue with the website the first time. This time seemed ok. Another week later, another reminder! This time I called, and the customer service agent said she could see what happened, there was an error with the website, which blocked my choices for whatever reason. She said she will clear it, and pass on my request to relevant team to sort out the tariff. And a week later, yet another reminder to choose my new tariff! This time I used an online chat option, but I had to go through the whole thing twice, as I was passed on to a different agent. This person at least managed to finally resolve the issue, and successfully select the new tariff for me.
To be fair to Scottish Power, I found their prices to be reasonable for our area, and mainly, their customer service agents are always very pleasant and helpful, so for the moment I will remain their customer, and hopefully things will improve in the future. While this wasn't the best experience of utilities provider, certainly wasn't the worst. Willing to give them a chance!
August 18, 2020
Unprompted review