Not all it’s cracked up to be
I received my petkit litter box a little over a year ago. It came with the deordorizer for the inside but the bottle is still full. I don’t think it has ever sprayed any of it. I tried everything I could think of to make it work. Also, when you double click on the button when it tells you to, nothing ever happens. It does work in that it dumps the poo so that is good. But I don’t think I would rave about this product and all the bells and whistles it has included. Mine doesn’t work correctly.
Reply from petkit.com
Hi DDean, Thank you for sharing your experience with us, and we’re really sorry to hear that your PETKIT litter box hasn’t fully met your expectations.
Regarding the air purifier function — could you please check whether the cotton strip (which comes in the box) has been inserted into the air purifier compartment? If this strip is missing or not installed, the deodorizer might not function properly, even if the bottle appears full.
We understand how important it is for every feature to work as expected, and we’d love to help get everything running smoothly for you. Please feel free to reach out to our support team at support@petkit.com, and we’ll walk you through the steps or provide further assistance.
We really appreciate your honest feedback — it helps us improve and serve you better! Thank you :)
