Helen J

I ordered a pair of joggers in the sale on the 15/1/22 and received a confirmation email to state the order was processed. A week later not received a dispatch email or the order. I contacted Fatface for an order status update and received an email today stating ‘Unfortunately, your order had not hit our systems which means it was not processed correctly. This will be why you had not yet received your order.’
If Fatface cannot fulfill an order at least have the courtesy to let the customer know. Very disappointing no problems previously.

This review is not about the quality of the products but about lack of common sense in packing and shipping. Recently ordered two pairs of exactly the same leggings and exactly the same two white vests and one blue vest. At checkout it was selected for all products to be delivered on the same day, a Friday. However, the leggings and white vests were delivered the day before on the Thursday. To my astonishment they were all in separate bags. As Next claim to pledge to reduce their carbon footprint by “Work to increase the amount of waste diverted for recycling and identify opportunities to minimise the waste produced” I find this ridiculous that 5 items are all being delivered in separate bags. Come on Next, train your staff to utilise common sense when shipping products to the same address.

This is a late review for an excellent company. I moved in October and Craig and his team were excellent in ensuring items were placed in the correct rooms. They negotiated our very steep narrow stairs and all with a smile on their faces. Larger items were dismantled and reassembled correctly. All items arrived in one piece. A big thanks to them. I wouldn’t hesitate in recommending them.