Circular computer prompts, then cut off
I had a small 403b plan with Nationwide. After I left that employer I wanted to move that money. Nationwide told me “even though it’s your money, it’s their plan”, and it would be on me, to locate the correct person to sign off on the transfer. This proved problematic, since the one person in the company who could sign off on the plan did not come to the office or accept voicemail. I wrote several emails, yet got no acknowledgment or response. I called Nationwide and was told that I needed to be more persistent, one suggestion was that I call 5 times on the same day. Just before leaving on my vacation in a remote area, I got an email from the one person in my former company, saying that the paperwork would be returned the following day. I returned from vacation and called Nationwide to verify that the documents had been returned. I was placed in computer hell for more than an hour, answering multiple questions, calling back, being placed on hold, then cut off. Hope you never need a human, because you probably won’t reach one.
