Notts

I’ve ordered from Honeywell Bakes a number of times, and the reason? Beautifully delicious biscuits, expertly designed and piped, presented in a gorgeous box, on time. Genuinely recommend.

Beautiful designs. Rapid delivery. The most gorgeous pin badges included for free. And home made in Notts!

Delivered within the allotted time; polite. All good.

Not good. Neat products, sure but not that neat if they don’t arrive. Been in touch with customer services to ask about my missing order, to get an automated response of...

‘If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.’

Erm. You can help...by sending the order which I paid for 2 weeks ago, many thanks.

I’m full of Christmas cheer and I get it’s a busy time, but don’t promise 48 hour delivery if you can’t fulfill that, it’s misleading. You wouldn’t buy a sandwich for lunch and say ‘nah mate, you keep it for 14 days but take my cash anyway’ (not the best analogy but you get my drift).

I ordered a gift and a Christmas jumper...by the time they arrive, I probably won’t need them, as I’ll have found an alternative...man, I love paying out twice for things SAID NO ONE EVER

EDIT:
Hi Tracie, I’ve already contacted the company twice through my account and once on Facebook.

Order number 190344349 which includes two products within that order.

Thanks so much for your reply, very much appreciated.