Sanjay Barua

Its been a brilliant experience buying from SKS, I found their prices to be the most competitive across the UK, however their site isn't the most flashy looking so I called the shop up and spoke to the folks there and was rest assured online transactions were quite smooth. Spent £2k on Vaillant Boiler, Nest, Flue etc and still saved over £300 here. Delivery happened under 2 days, high quality stuff !

Highly recommended.

every journey to the airport has been brilliant, always on or before time. Our flight got delayed by an hour which caused us taking the bus 2 hours later our booked time and no questions asked at the airport, we were able to board with no issues. thank you

Account number: A-009989174
Order Reference: 612a12c3f2327d00c4cf264d

Where do I begin ? This was my worst decision to leave Virgin as I got tempted by community fibres false advertising that they can provide 1GBPS internet connection. If I could give 0 stars or even negative stars I would.


28 Aug 2021 : I call community fibre and buy their 1 GBPS internet connection only after they kep harrassing me with their cold outbond calls to buy their internet connection and how amazing their sppeds are and how they give you 3 months free internet.
An installation date is discussed and we agree to 9th Sep for installation.

9 Sep : The guys come in and install the new box etc and pull in the cable from across the road. Whilst trying to pull the cable they completely destroy my Virgin media box [I have pictures for proof] as well thinking they were pulling an old unused cable from outside my house, to which they did not even apologise. They somehow manage to fix the installation and everything's setup. The guy gets me to install the linksys app and shows me 932 mpbs speed and says try on ookla and you will see slower speeds but it will eventually get to 1 GBPS.

15 Sep : I still have my Virgin Media's internet connection on notice and I only got my laptop, my phone and my housemates laptop connected to the COmmunity fibre internet and we do not get anything higher than 200 mbps. Yes we have 2 nodes of the mesh router that they gave us.

I try chatting to someone via their online chat and they said they do not have any technicians online and asked me to call a 0800 number which I did and spoke to Sean, [CF is you're reading this, please listen to the conversation] He did say he cannot help beyond the speed tests and isn't well versed with troubleshooting and asked to send screenshots of the speed tests, to which he said he will get the network team to call back within 48 hours.

I get no call within 48 hours.

20 Sep : I call back 5 days later as the speed hasn't improved, I speak to someone named muhammad saad, he gets me do the speedtests and argues that my phone [samsung note10+ 5g] cannot take higher speeds where as I know that It can as I've seen speeds of 800mbps on my phone over wifi. He constantly argues that the speed isn't guaranteed and wants me to only use an ethernet cable only then will I get 1gbps on my laptop. I understand that we do not get 1gbps speeds always and the coverage avoids it but I haven't seen speeds of 200+ or over that at all ever since the connection was installed. He then gets me to clear my channel [which only had 3 devices connected still] and said that should solve the issue. I wanted to give notice but he said I was still on cooling off period and then he'd get the network team to call me back within 48 hours as they would've seen the screenshots.

28 Sep : Still no progress and no calls from community fibre's "Network Team". I call back and they still keep getting me to do speedtests and say I have to use a lan cable. The hole technical team lacks training and understanding of how things work and they keep repeating the same stuff about of is your device capable of handling our awesome speeds ? YES! you just don't have fast internet like you promised.

Anyway, I get transferred to the CS "team" who then tells me I need to pay £900+ to be able to cancel for a service which is not only BAD, but is full of LIES about the SPEED and that he will not help me whatsover ? He then tells me that cooling off period starts from when I initially contected Community Fibre, isn't this a massive trap ? which also means that I had 2 days of cooling off period from when the installation happened. So I should've given notice within 2 days of getting a new internet connection to which they would've said the network team will call me within 48 hours which they never do, I doubt if they even have one.

I've now been told the "TECHNICAL CANCELLATIONS" team is going to call me but I doubt that.

Do not belive any trustpilot reviews as they're mostly fake and brought by CF. This has been a horrifying experience and I should've understood better. I now have to deal with this pain of a SLOW connection that I never wanted in my life.

So exciting to look at the youtube videos they post, unfortunately the success rate of the card working properly is quite low. Very very disappointed, this was a very expensive non working cardboard. Only thing I was satisfied with was the £7 next day shipping which arrived on time.

Ordered a giant card from them as a wedding gift from a group to the couple and the quality was amazing and everything was accurate as customised. Only put off was a £5 shipping fee, it should be slightly lower but overall great service and price. Definitely recommend.