Ben Parish

Avoid, avoid, avoid at all costs Keddy EuropCar, Munich airport. It was an horrendous start to our holiday.

Firstly we had to wait ages to get served. When we finally were served, the agent was adamant that the car could not fit our suitcase and tried to persuade us to spend hundreds of extra euros to get a larger vehicle. This was a blatant lie. When we collected the vehicle, the suitcase fitted perfectly well in the boot. When I said I wanted to keep the car I booked he continued to waste time pushing us to upgrade. When he knew that I wasn’t going to be persuaded his manner changed abruptly to downright rude and impatient. He failed to properly explain and document the charges, deposit and the process for reporting damage. He entered my email address incorrectly so I got no receipt. He also double charged me for cross-border use of the car even though I had already paid for it when initially booked. What was absolutely appalling was he got me to sign the document in various places without explaining what I was signing. When I tried to read the small print to understand what I was signing, he had the temerity to tell me hurry up. When I went to the parking lot, there was no one to talk me through the damage report showing the location of any existing damage. I could hardly see the car body because the car park was so dark which made any complete inspection impossible. I had to waste 45 minutes uploading multiple photos of damage with no auditable way to show evidence that I had done so.

I have hired many cars in my life and this was the worst experience ever. Shambolic and contemptuous. I expect better from the EuropCar brand. I am dreading dropping off the vehicle at the end of the stay.

To add insult to injury, the complaints form doesn't work. You get an error message. EuropCar simply don't want to know about your problems or the devious practices of their agents.

This operation should be reported to both the German trading standards authorities and the airport for malpractice.

Very positive experience. Items as described and promptly delivered.

Good quality product. Highly recommended.

No complaints. Looks like a good quality product. It seems to be having a positive effect.

Very positive experience. Recommended retailer and products.

Very postive experience

Excellent service. Polite and knowledgeable engineer.

Good quality product. Would buy again.

Very positive experience. Smooth purchase with clear options and user experience.

I paid 1,192.48 euros when I booked the car and ended up with a bill for 1,806.55 after pick up! More than 600 euros! The initial booking is not really a booking but a way to get you in the door and get you to take the most expensive options.

It was at 9.45 in the morning and I had no sleep. I was hustled into paying for extras and I was told that zero accident excess was included. It wasn't explained that I was being asked to pay an extra 600 euros! I should just have been given the car at the price originally agreed upon when I booked it.

The car was excellent but based on this experience, I would not use Europcar again.

We used Sats Taxi to get to Gatwick and back in the early hours of the morning. The driver was reliably on time, helpful and good company. The communications were very good and the price was very reasonable as well. Highly recommended.

Reliable. I was expecting a spare test with the three we ordered but it was not included.

Very good. No complaints.

Excellent service and aftercare. No quibbles refund for changing my mind on an item.

Works very well but check the small print of the compensation on offer. I don't tend to use it for the more valuable items.

I paid £49.99 for diagnostics. I had an engine light failure, a speedometer not working and a draining battery. On the website it stated:

"Our diagnostic equipment checks for faults with engine management, electrical systems, lights, emissions, tyres and more to quickly identify any potentially costly problems."

When arrived I was told that they were not equipped to investigate electrical related faults. When they did the diagnostics, I was simply told I that I should probably replace the battery. I had to ask for a report, which was just a print out that didn't mean anything to me. It didn't explain the engine warning light, the cause of the speedometer not working or why the battery was draining.

That staff were polite and pleasant enough but a complete waste and time and money. To add insult to injury, the price of the service halved on the website halved the next day.