James Tian

United Kingdom

Reviews

Review of Zoostorm

Rated 1 out of 5 stars

Stay away,

Stay away,
Bought a £4500 PC from Amazon and spent hours troubleshooting BSODs before finding two faulty RAM sticks. When I contacted STORMFORCE for an RMA repair, they insisted I bear all responsibility for any lost parcels. Ironically, after sending the RAM via Royal Mail (with delivery proof), they claimed not to have received it.

October 25, 2023
Unprompted review

Reply from Zoostorm

Hello James,

I hope this message finds you well. I wanted to take a moment to address your recent review, and while we appreciate your feedback, it appears there may be a misunderstanding.

After a thorough investigation, it has come to my attention that you might be confusing our brand with the Stormforce brand. We want to assure you that your experience is important to us, even if it wasn't with our brand.

If you could kindly redirect your complaint to the appropriate provider, it would help ensure that your concerns are addressed by the correct party. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding in this matter.

Thank you for your understanding.

Best regards,

Nicola White
Zoostorm Sales Manager

Review of Stormforce

Rated 1 out of 5 stars

2 RAM sticks lost shipping back for…

2 RAM sticks lost shipping back for repair. :(

Brand new PC bought off amazon for 4500 pounds, spent hours debugging constant BSOD, found 2 bad rams.

Contact to arrange a RMA repair, forced by STORMFORCE to bear all responsibility. Only then to be told they didn't receive the ram sticks even Royal Mail clearly shows proof of delivery.

October 25, 2023
Unprompted review

Reply from Stormforce

Hi James

After Reviewing your 1* Review, we have investigated your initial issue with your system and can see that you opted for an RMA swap on the memory only. As one of our engineers at Stormforce will not be removing/replacing the faulty component we do ask customer to accept liability before the RMA is agreed.

Within the warranty we do collect any faulty parts/systems to ensure that we receive these back, if there are any issues we would query this with the courier and resolve. I can see from your Service Request that you requested to send this back yourself which is not a problem at all, but we do and did advise you to send this back insured/tracked. We recommend this as if the item is lost or damaged in transit then it is your responsibility to take this up with the courier.

I have also reviewed the packaging the item was returned back in and the POD. The POD does not show the same packaging and also does not show a building/reception area, it only shows items on a concrete floor with no confirmed delivery address.

We always go above and beyond for our customers when we can, I am more than happy to discuss this over the phone if you wish.

Thanks
Sarah Heath
Customer Services Manager

Review of Saferads

Rated 1 out of 5 stars

Scam

This website is disguised as a consultation website but in fact being used by fraudsters for charing your credit card, they will set up a recurring payment on your card, so if you don't notice in time, every month there will be charges on your card.

September 28, 2021
Unprompted review

Review of Deliveroo

Rated 1 out of 5 stars

Terribly insulting rider

Terribly insulting rider
I'm a bit short about 5 feet 6. When is rider is handling over my food to me, he tried to raise it very high that I cannot reach it. I was asking him what he is doing, and he gave me my food and left. Absolutely shocking.
Have already handed this issue to serious complaint team. Now waiting for their reply.
I'm a frequent user, 25+ orders per month.

January 30, 2020
Unprompted review

Reply from Deliveroo

Hey there James, sorry to hear that you've had a less than pleasing experience with one of our riders. We're glad to hear that you've now escalated this to our complaints team and we hope we're able to resolve this amicably for you.

Feel free to get in touch with us via email or via social media should you wish to discuss this further.

Review of DPD UK

Rated 2 out of 5 stars

Outraged

Outraged. I live on ground, saw the driver walk to the main entrance, took a photo of the building number then left, did not even bother to ring, then my parcel shows I'm not home. Witnessed the whole thing, very angry RN.

December 10, 2019
Unprompted review

Reply from DPD UK

Good afternoon James,

I am sorry for the unsatisfactory service you have experienced with your parcel delivery and for the mistakes made in service.

I have notified an advisor of your message, so they will be in contact with you soon to resolve this matter.

Andy

Review of John Lewis

Rated 1 out of 5 stars

Look somewhere else if you are buying…

Look somewhere else if you are buying electronics, John Lewis has lost their trust.

Bought a Bose Noise-cancelling 700 headphone with added care for 329 pound on 1st Dec. I tried the phone at store,there is nothing wrong, the sound quality is good so I bought it.

After 2 days use, I found outs there is actually a design flaw in this headphone, it almost falls off 100% of the time I tiled my head backward.

Today, 3rd Dec I thought of exchanging the headphone for a momentum 3.0. So I searched on John Lewis website for return policy, it says no return once opened, but never mention exchange, so I thought it’s still good for an exchange, since it has only been used for few hours. What’s more, Bose.com offer a 30-day money back , so I recon an exchange won’t be a problem.

So I walk all the way to John Lewis near princess street this morning, only to be told that I can’t do an exchange once it’s opened. But hey, this is not mentioned on your website! And what’s more, Bose.com offer a money back no matter what, you don’t even have to say s.



I ended up having to sell this headphone on eBay, prob for a loss of 100 pound.

You see the problem is , I can’t see the fall of problem before I open my box, and once my box is opened, they are not going to give a dime about how the product is.

It’s worth mention again if I just bought directly from Bose for the same price, I will have a 30-day money back.

Given this kind of after-sale service, I don’t see any reason to buy from them, prob never again.

December 3, 2019
Unprompted review

Reply from John Lewis

Hey James, I am sorry you've been left feeling disappointed with us on this occasion. Once an item is opened we will not be able to accept it back for a refund or exchange though. I've included a link below to our Returns and Refunds policy which does state this. - Matthew

https://www.johnlewis.com/customer-services/returns/our-refund-policy?rdrTerm=returns+policy