SH

Sarah Hall

United Kingdom

Reviews

Review of Zeek

Review of TopCashback


Rated 1 out of 5 stars

Unbelievably poor & judgemental…

Unbelievably poor & judgemental customer service! I'm a new TCB member after 4 years experience with Quidco. After having 4 successful payable cashback & requested an Amazon voucher via Reward Wallet, this is what I get:-

"Hi there,

Thanks for your message.

Whilst processing your cashback, our systems noticed that your account and others which are linked to it, share similar information which we deem to be suspicious.

We understand that some accounts are linked for good reason, the accounts you have with us do not appear to be unique and it was at this point that we have decided to suspend the accounts.

As our fair play policy has been breached, the decision of the accounts being closed isn’t one that can be overturned and ask that going forward, you use the account that remains open and available for you to earn cashback.

Thanks,
TopCashback Support"

November 26, 2019
Unprompted review

Reply from TopCashback

Hey Sarah,

Can you email me at trustpilot@topcashback.co.uk so I can review this for you as this definitely shouldn't happen if you have an account and have operated well within our terms and conditions.

Best wishes,
Matt