CS

I ordered a medical bracelet through MedicalTags.com but ForeverGifts,com is their vendor. The packages I got in the mail came from them. Since there's no way to review MedicalTags.com and since Forever Gifts failed to check the products they package and the rep I spoke to through the MedicalTags.com's customer service email wrote on the slip herself, which was in the package from Forever Gifts, I'm putting my review here.

This isn't a review of the product per-say, but of my negative experience.

While filling out the order for this bracelet, I noticed that everything I typed, even if I typed it in lowercase, changed to all caps. The all caps showed in the engraving preview and on the next page when I went to complete the order.

Everything was fine. It wasn't until I got my order that I saw one random letter was engraved as lowercase.

I went to the email I received after placing the order and noticed that letter and another letter showed as lowercase there, but nowhere else.

Interesting enough, out of those two lowercase letters in the order details, only one was engraved as lowercase. So, I only mentioned that one lowercase letter to customer service.

On top of that, the bracelet came in as black/black not black/silver as my order clearly stated.

Now, when I emailed customer service, I got a reply saying I'd get a replacement. This reply included a list of the information I gave them for the engraving. (Their proof that I had supposedly put that letter as lowercase.) As well as a statement that the rep had made a note for all the letters to be capitalized for my replacement.

Funny thing is, I had only mentioned that one letter being lowercase. And in the rep's list that she hand-typed, the other letter was capitalized. I replied back with a screenshot of the real order details that showed two lowercase letters and pointed out that only one was engraved lowercase.

I then went in and tested typing in the line info on another product and purposefully made letters uppercase and lowercase at random, and they all showed in caps when I typed it, in the engraving preview, and on the next page. I have a feeling that only after the order is placed would that change, because that's what happened with me.

I provided those screenshots to the customer service rep. No response on that.

I had also explained again how there is a glitch in the process, specifically in inputting the details and previewing them before purchase, because everything shows in all caps. I pointed this out so they could prevent other incidents.

Fast forward to today. I get my replacement. It's black/silver this time, but now BOTH letters are lowercase.

Another funny note...the packing slip was included with my order, which had the rep's note for the bracelet to be done in black/silver and for all the letters to be capitalized.

I just sent an email because this is ridiculous. I provided a screenshot of the slip with the bracelet as proof.

Not only was my order done wrong last time with the colors and there's a glitch when customer's type in their info for the lines, but the people responsible for making/placing the orders aren’t following instructions. And the people who package do not double-check the product with the packing slip.

I stated that if this can’t be fixed correctly that I want a full refund. I was really looking forward to this medical tag bracelet, and this experience has ruined that.