J Lucas

Love Clarendon Fine arts and the selection of artwork they have available. I love that they stock and show my favourite artists Maxim and Dan Pearce!
The staff are superb and very personable and nothing is ever too much trouble, especially when I’m not very patient and always want to take what I purchase away on the same day.
Highly recommended.

Amazing! DPD are the best delivery company in the U.K. at the moment. Ordered yesterday for delivery today and it has arrived on time and in perfect condition. Thanks and Happy holidays!

The one star review is simply based on the customer service I have just received from one of your advisors, Ryan. He was very unhelpful , did not take on board any of my issues to resolve any future issues with the company Beauty Base I had made a purchase from and continually left the conversation whilst I was in the middle of typing a response. I have screenshot the entire conversation, in the end he obviously decided he no longer wanted to continue the conversation or complete his job as another team member, Anthony, then took over, with a simple reply of “ok”. There was no asking if I was satisfied with his help and he continued to dismiss my effort to request that klarna discuss the payment matter with the company to make it more clear for customers.
Basically I went onto the site, placed my order, put through my card details, requesting klarna and it all went through. There was no options to select 3 payment instalments or pay in full, there was no information to state that if none of these options were available then full payment would be taken - which it had, by klarna. Now if I wished to make payment in full then I would have made a direct payment to the company itself and not via klarna as this would then be a third party involved with no need.
The way Ryan dealt with my expression of disappointment and request for klarna to rectify this with the company was quite simply rude and dismissive - when I said I was unhappy with his attitude and that I was unlikely to use klarna again his response was “ok then,”. That’s not a way to speak to a regular paying customer surely? I feel very hurt by the way I was dealt with, which is so unfortunate because I have thoroughly enjoyed using klarna and thought it was fantastic prior to this - even going so far as to recommend the company to friends and family. I advised him to get further customer service training on how to communicate with customers. Sorry Klarna, as a company you are great, but you seriously need to review how your staff deal with customers who are upset or anxious with any particular issue.