Maria Clarke

Very impressed by this company. My order arrived very quickly well packaged healthy plants. Will definitely use again unlike a certain other company I used with the initials GE who sent a very undersized plant and I am still arguing with so I will definitely One click in future

Yodel lost my parcel so I went through the process of applying for my money back but something went wrong with their IT and to cut a long story short I was passed from robot to robot until in the end I opened a dispute through Barclaycard to get my money back. Vinted threatened me that I would be banned if I didn’t close the dispute. A week later I had an email from Vinted customer Satisfaction asking for feedback. I have taken a video which I am hoping to upload with this review which says it all …

Excellent. Good choice of washing machines. Arrived on time friendly drivers … machine plumbed in quickly and all mess cleared away.

I was upgraded to next day delivery which was brilliant

My return parcel for which I am awaiting a refund of £100 has been sitting in the Coventry distribution hub for 7 days now with no scans. Not heard from customer services. Very Poor

Can’t fault. Just please deliver my parcel safely thank you

On behalf of my employer, an SEN school, we have purchased a number of Dunster house cabins - this year alone we have bought 4. We really like the cabins and our guys are getting the hang of putting them together. My one niggle is the lack of joined up thinking in terms of customer service. I have told the company that we are a school and we are sorting out buildings for the next academic year. We are expecting our last cabin to be delivered today and it will be a rush to get it put up in time for term starts next week. It is 2 weeks later than we had hoped and I asked if delivery could be any sooner but was told no. Despite this no-one in despatch thought when arranging our delivery that being a school we might be a teensy weensy bit desperate to get the cabin delivered and put up and therefore put us first on the list in the morning rather than last delivery of the day which I have just found out we are. Even though we must be quite a good customer in terms of the amount we have spent by now there is no sense of a "relationship' with customer service - I don't feel I can ring them and say hi it's me again and them have any idea of who I am and how much we've spent etc I feel very much a number and their service is "you will get it when we are good and ready and not before'. I am not asking for anything major but if someone had said 'That one for x school has come in and I know they want to get that one built for the start of term next week let's get it out as soon as we can, first job" that would have been so helpful. in marketing speak they missed "an opportunity to delight"

If you want to travel back in time then take a journey with Scotrail. It is like being on British Rail 40 years ago - packed trains, surly staff, unreliable service particularly whilst they take Industrial action for a pay rise that I wouldn’t give them! I travelled from Inverness to Edinburgh yesterday and even with the foresight offered nowadays by advance booking the train was far too short for the number of passengers and I ended up in the guards van section amid the bikes, large suitcases overflowing into the aisle, pushchairs and a gentleman in a wheelchair. After a bit of time And with this gentleman’s help I was able to move the pushchair enough to sit on a jump seat …. But only for one or two stops … a surly Scotrail employee told me I would have to give up my seat at the next stop as another wheelchair space was needed. Fair enough but perhaps if he had said “I will see if I can find you a seat elsewhere “ that would have been more acceptable than kicking a middle aged woman travelling with a small dog and a large suitcase out of her seat without a thought. After emptying the carriage first they were able to bring in the 2nd wheelchair and due to a pushchair being moved this freed up a second jump seat which was quickly taken by a young man half my age travelling with the wheelchair user and two other women. By this time I was sitting on the floor on my suitcase outside the toilet which in itself was a busy spot but there was no where else to go due to being blocked in by bikes pushchairs and suitcases. The train was so busy that people were unable to get off the train at their stops. The emergency was pushed in our carriage because 2 people could not get off with their cases as we were all so tightly packed. A woman Scotrail employee came to switch off the alarm and actually started picking an argument with the customers telling them they had had 5 minutes to disembark and she knew this exactly. When they had walked away she called them stupid people … outrageous! And she wants to be paid more? I don’t think so. On finally reaching Edinburgh and with much pain in my lower back from having spent a couple of hours on a suitcase without any back support I said to the ticket inspector at the gate that this was the worst train journey I had ever been on. He said oh well at least you will always remember it! I have woken up in my Edinburgh hotel with such a bad back I can barely get out of bed. Scotrail needs to be privatised. Make the surly staff who think that their role is just to move carriages from A to B whilst dealing with the inconvenience of people who want to be let on and off reapply for their jobs or better still sack the lot and start again. Scotrail is a disgrace

This is my second fire from this seller and I am very pleased with both the fire and the service. The fire arrived a few days earlier than expected. I was able to get it on the wall by Christmas and it was admired by my guests.

I am thrilled with my new fireplace. It came a week earlier than I was expecting it which was fabulous. It was well packed, easy to set up and it makes a big difference to my conservatory as it warms it up really nicely. I would like to save my pennies for one for the lounge now. Excellent service, great product.

I was one of the people whose energy provider went belly up and I had the misfortune to get moved to British Gas. I am not a fan of BG and was even less keen to stay when they sent me my approximate energy usage for the next 12 months was likely to cost me £4800 - I only have a semi detached house.
So, as soon as I could I tried to switch. Unfortunately the cheaper tariffs just disappeared before my eyes - thank you Octopus (not) for accepting my switch one day and refusing to honour it the next - so I just had to settle for what I could find. At least Scottish Power rang me back and the chap on the phone was very amusing and we had a pleasant call, which in some way went towards making me feel a bit better with my monthly payments jumping up from £90 per month to £140. Only a bit mind you :-). Hopefully my switch will go smoothly and SP will be able to connect with my Smart Meter.

Excellent service. Maisie really likes the food and it is great for her to have something different every day. The dog eats better than we do😀