M Fieldhouse

Spoke to Daisy in sales team completely condescending and when I said she was verging on insulting me as she was so rude, she said I don’t know why you think that, she interrupted me talking and put me on hold to ‘put me through to non sales…’so rude the tone and manner was shocking.

Ordered a table and chairs and bench. The bench that arrived was completey wrong. Called to tell them and they tried to say the brown leather did match the brown wooden table and my black leather chairs and there was no mistake.
Called again another day when calmer, armed with part code of bench. They wouldn't accept this and asked instead that I send in a picture.
Days later a reply comes to say they do not accept jpeg!!!!! Only pdf for pictures! Days later again they say they will send on to supplier. It's been weeks and I have the wrong item and no resolve. Just waiting on their supplier apparently...
Also hiding all ways of how to contact and restricting it is shocking. No email, no chat, not even a phone number on the website. You have to speak to a bot and tell them all about it before you can even get a number for customer services, I feel I have aged an extra year with my Very experience and the amount of time dealing with Very's poor poor service.

*****update, it's now weeks later again from my review, they continue to say they are waiting to hear back from their supplier while I have part of my order. Contrary to the reply from Very, they have not been in touch or messaged at all.*****

Excellent service - attention to detail and very professional! Delighted!

Always prompt service and great delivery and collection service. Used next for years and cannot fault them! Great range of brands too and love that they do much more than clothes.

24 hours after my order was placed I got an email to say I would have to pay more for delivery or no order. They should have correct delivery costs on site and would save disappointment and carry on! Could have had it here by now if bought elsewhere

Lloyds bank car insurance - a complete con. Bought this through a comparison site and paid extra for a courtesy car.
Now I have a non fault claim, it's been a week and a half and have been told the policy wording is courtesty car 'if available'. If not then tough basically! So I am struggling really badly without my car and could be weeks of repair yet and no courtesy car. Shocking.

Miller & Carter Birmingham in the resorts complex was a lovely experience. Beautiful restaurant, good service and the food was memorable!

The idea is good of course it is, but having been through the process of applying for government funded interest free loan I would honestly recommend my friends and family do not bother. Full of stalling tactics, lots of hoops to jump through. Several emails and phone calls to find out what's going on. A few times call centre staff have said the deposit should be in any day (that was 5 weeks ago still nothing). It's taken up several hours of my life and we still don't have this loan!

Sorted out an issue with billing very well

I ordered our son's bed and it was delivered 7th October as planned, within timeframe advised. I paid for named room delivery and Shaun & Jay took all the heavy boxes straight upto my sons room. Very friendly and efficient, no grumbling.

The bed is now up - pegasus highsleeper after my husband returned from work and assembled it and there were no damages or issues at all from the delivery service so big shout out to them.